Customer Service Representative; Freight Forwarding

Puesto: Customer Service Representative (Freight Forwarding)
About Us      OEC Group   has been a leader in freight forwarding since  1981 ! With headquarters in   Taipei, Taiwan   , regional hubs in   New York   , and branches across   Asia, North America, and Europe   , we’re proud to be a strong player in a fast-growing global market. Our ambition drives us to be one of the top names in logistics and importing.

What You’ll Be Doing
✅ Build and maintain detailed   customer profiles   in Cargo Wise so every department has accurate info.
✅ Guide customers with expert recommendations, helping them choose the best freight and logistics solutions (including preparing quotes).
✅ Coordinate   shipment bookings   and validate ocean/air freight from origin to destination, keeping customers updated every step of the way.
✅ Be the   go-to contact   for customer inquiries via phone and email—deliver top-notch service and handle special requests to strengthen relationships.
✅ Manage daily communications for assigned accounts and direct concerns to the right team for quick resolution.
✅ Send new shipment bookings to customers and confirm all ocean/air bookings.
✅ Track empty containers and ensure timely returns—or apply per diem billing when needed.
✅ Follow all   Standard Operating Procedures (SOPs)  with accuracy and compliance in mind.

Who You Are
Bachelor’s degree in   International Business   or equivalent experience.
About  1 year   in an administrative or clerical role.
Comfortable with   Microsoft Office   (Word & Excel).
⚡ Great at prioritizing, thriving in a fast-paced environment, and customer-focused with a strong sense of urgency.
Advanced English   is a must.

Work Schedule
GDL Office:
7:00 AM–4:00 PM / 8:00 AM–5:00 PM CST

Perks & Benefits at OEC Group
Law benefits
After 90-day probation:
Individual   Major Medical Insurance   (includes some dental & vision)
Vacation days   (starting after probation, more on 1st anniversary)
Personal days   (starting after probation, more on 1st anniversary)
Floating Day
Annual performance review + salary adjustment opportunities
Annual bonus   based on performance
Monthly food vouchers
Savings Fund
Internal medical assistance

OEC Group is an Equal Opportunity Employer.