Customer Service Representative; Freight Forwarding

Puesto: Customer Service Representative (Freight Forwarding)
About Us   OEC Group has been a leader in freight forwarding since 1981! With headquarters in Taipei, Taiwan, regional hubs in New York, and branches across Asia, North America, and Europe, we're proud to be a strong player in a fast-growing global market. Our ambition drives us to be one of the top names in logistics and importing.
What You'll Be Doing
Build and maintain detailed customer profiles in Cargo Wise so every department has accurate info.
Guide customers with expert recommendations, helping them choose the best freight and logistics solutions (including preparing quotes).
Coordinate shipment bookings and validate ocean/air freight from origin to destination, keeping customers updated every step of the way.
Be the go-to contact for customer inquiries via phone and email—deliver top-notch service and handle special requests to strengthen relationships.
Manage daily communications for assigned accounts and direct concerns to the right team for quick resolution.
Send new shipment bookings to customers and confirm all ocean/air bookings.
Track empty containers and ensure timely returns—or apply per diem billing when needed.
Follow all Standard Operating Procedures (SOPs) with accuracy and compliance in mind.
Who You Are
Bachelor's degree in International Business or equivalent experience.
About 1 year in an administrative or clerical role.
Comfortable with Microsoft Office (Word & Excel).
Great at prioritizing, thriving in a fast-paced environment, and customer-focused with a strong sense of urgency.
Advanced English is a must.
Work Schedule
GDL Office: 7:00 AM–4:00 PM / 8:00 AM–5:00 PM CST
Perks & Benefits at OEC Group
Law benefits
After 90-day probation:
Individual Major Medical Insurance (includes some dental & vision)
Vacation days (starting after probation, more on 1st anniversary)
Personal days (starting after probation, more on 1st anniversary)
Floating Day
Annual performance review + salary adjustment opportunities
Annual bonus based on performance
Monthly food vouchers
Savings Fund
Internal medical assistance
OEC Group is an Equal Opportunity Employer.