Customer Success Manager - Formation, stage

At Mitratech, we are a team of innovators focused on building world-class products that simplify operations in the Legal, Risk, Compliance, and HR functions. We are a close-knit, globally dispersed team that thrives in an ecosystem that supports individual excellence and takes pride in its diverse and inclusive work culture centered around great people practices, learning opportunities, and having fun!

Our culture is the ideal blend of entrepreneurial spirit and enterprise investment, enabling the chance to move at a rapid pace with some of the most complex, leading-edge technologies available.  Today, we serve 20,000 client companies of all sizes globally, representing 30% of the Fortune 500 and over 500,000 users in over 160 countries.
Join our global team and see what makes Mitratech a truly exceptional place to work!
The  Customer Success Manager  for Partner & Client Engagement will manage different projects and activities, with the goal of building channel partner productivity, overall health, and customer value. This role also supports revenue growth by working to reduce churn and listen for expansion.
The  CSM  will play a critical role in supporting Mineral Partner and Client Revenue efforts. They will collaborate cross-functionally with Customer Support, Account Management, HR Services, existing channel partners, and Marketing to bring the partner voice to our product strategy and roadmap. This will be delivered to existing partners/clients through targeted messaging, proactive outreach, partner/client reviews, enablement videos, coaching, and targeted training programs to promote continuous learning.
Assist with sales training across all product lines to channel partners as needed.
Consult with partners/clients to identify product goals, resources, timelines, and set appropriate expectations.
Collaborate closely with Account Management team to support renewals and expansions.
Participate in the development and delivery of training and webinars for partners/clients that increase overall adoption and engagement.
Collaborate with Account Managers on go-to-market strategies that increase adoption of our services and products.
Utilize Salesforce and other internal tools (Gainsight, Mineral) to ensure pertinent information is reaching the correct teams and work spaces
Persuasive Communication & Influencing Others:  The ability to plan and deliver oral and written communications that impact and persuade the intended audience(s) as well as the ability to gain others’ support for ideas, proposals, projects, and solutions.
Building Collaborative Relationships**:  The ability to develop, maintain, and strengthen partnerships with others inside or outside the organization who can provide information, assistance, and support.
A minimum of 3 years of Sales, Account Management, Customer Success experience, or other partner facing role
Superior customer service, presentation, and customer management skills with the ability to focus on solutions
Self-motivated professional with strong work ethic and ability to manage issues and projects to completion
Proficient in Microsoft Office Suite, internet navigation, and online meeting delivery software i.e., Web Ex, Go To Meeting , Zoom
2-3 years experience in, Client Success, Business Development, Management Consulting, or another client-facing role that includes both retention and client engagement.  Desirable:
Prior Channel or Account Management Experience
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Experience with CRM (preferably Salesforce) and Gainsight

All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability, or veteran status.