Customer Service Representative

Client Success Representative
Quick description:

Client Success Representative A   Project Manager or Scrum Master   with a   Computer Science or related degree   and   2–3 years of experience   , who thrives in client-facing environments and brings strong organizational, operational, and communication skills to the table.

Details:

Purpose and

Key Responsibilities

The Client Success Executive serves as the operational backbone of client engagements, ensuring smooth execution across financial, logistical, and delivery-related processes. This role is pivotal in maintaining client satisfaction, mitigating risks, and identifying growth opportunities by coordinating internal teams and aligning client expectations with delivery capabilities and with ownership, to know all about the account and delivery, etc.)
Client Relationship & Health Monitoring
Conduct and document Client & Team Health Checks
Know, own, and manage all risks
Attend and collaborate with the CSU lead on Quarterly Business Reviews (QBRs)
Growth & Strategic Enablement ( involved with CSU lead)
Identify and action growth opportunities within accounts
Client-side Promotions and COLAs
Project Reallocations
Margin refresh
Track Open Positions and build
Facilitate Referrals from clients and consultants

Candidate interview and onboarding Logistics
Coordinate candidate internal and external interviews
Manage onboarding/offboarding processes
Client device delivery and return
Plan and support Client and DP travel
Billing compliance
Ensure Time Reporting Compliance
Knowing the status of the financial health of the account.
Manage Additional Time Reports

Job Description

Education:

Have a 4-year degree in Computer Science, or related field,.

Years of Experience
Intermediate 2 - 3 years of experience in the project manager or scrum master role.
Behavioral expectations
Collaboration & Teamwork
Contributes to team discussions and internal processes when appropriate, supports team decisions, Helps on internal roles and responsibilities.
Encourages participation from other CSU members.
Interacts proactively with Unosquare stakeholders, account teams, and clients.

Communication
Communicates clearly, professionally, and in a timely manner in both verbal and written form across a wide variety of audiences.
Shows good emotional intelligence and always uses social awareness.
Listens actively, detects uncertainty in others, and encourages resolution.
Shows ability to read body signals during team and client interactions.
Creates and maintains lines of communication open and effective.
Ensures the highest quality of information and tailors communication.
Ability to discuss difficult topics and propose solution ideas.

Professionalism
Demonstrates commitment to the Company, the Client Success team, Engineers, and our clients.
Operates with integrity in all situations.
Identifies and resolves individual and organizational issues with objectivity.
Manages and supports multicultural groups
Handles personal and team adversity in a suitable manner    .

Problem solving
Can identify and communicate risks, issues, or impediments proactively by getting the right teams.
or clients involved.

Continuous improvement
Comfortable and familiar with giving and receiving feedback in the context of risks. Furthers tech interests by attending meetups, workshops, events, and/or watching conference talks and/or reading material online.
Curiosity
Continual learner, enjoys learning, asks why, and shares ideas to improve.
Customer Focus with Attitude
Strives to exceed the expectations and requirements of internal and external customers; acts with customers in mind and values the importance of providing high-quality customer service.

Prioritization
Possess solid attention to detail and sense of urgency, and most importantly, “ ownership.”
Can prioritize their own work. Ability to adopt a methodical approach, managing multiple tasks simultaneously whilst maintaining a high level of accuracy in all work carried out.
Supervision
Works independently with minimal oversight.
Leadership and Mentoring
Promotes high performance.
Mentoring CSU Juniors and CSU Trainees
Builds and maintains effective relationships.
Takes accountability for delivering proper…