Client Support Representative; Freight Forwarding

Client Support Representative (Freight Forwarding)

Ready to start your career in global logistics and customer support?
At  OEC Group , you’ll be part of the frontline that connects customers, operations, and internal teams. This is a  fast‑paced, dynamic role  where you’ll learn how international shipments are managed while providing high‑level support to our clients.
We offer  hybrid work , a  competitive salary , a  full benefits package , and real opportunities to grow within a global logistics company.

✨ This position is for you if…
You’re comfortable working in a  challenging and dynamic environment
You adapt quickly to  new processes, systems, and a high volume of information
You enjoy  multitasking  (handling emails, phone calls, tracking shipments, and coordinating requests at the same time)
You’re detail‑oriented but can also  prioritize and manage urgency
You’re eager to learn — training involves  a lot of content and processes , and learning agility is key
You like being the  go‑to person  for clients and internal teams

About OEC Group
Established in 1981,  OEC Group  is a leading NVOCC freight forwarding company with headquarters in Taipei and regional headquarters in New York, plus branches across Asia, North America, and Europe. We support customers with end‑to‑end logistics solutions, including ocean & air freight, trucking, warehousing, customs brokerage, cargo insurance, and more.

✅ What you’ll do (and learn!)
As a  Client Support Representative , you’ll support assigned accounts and ensure smooth communication between customers and internal teams. Your day‑to‑day will include:

Act as the  primary point of contact  for customers via phone and email
Manage  multiple daily communications  while maintaining service quality and accuracy
Coordinate and validate  ocean and air freight bookings  from origin to destination
Track & trace shipments and provide timely status updates to customers
️ Maintain detailed  customer profiles and shipment records  in Cargo Wise
Support customers with quotes, booking confirmations, and shipment inquiries
Send and confirm new shipment bookings and follow up as needed
Coordinate container tracking, returns, and per diem billing when applicable
✅ Follow  Standard Operating Procedures (SOPs)  with strong attention to detail and compliance
(Full training and ongoing support are provided — you won’t be expected to know everything on day one )

What you bring
Bachelor’s degree in  International Business  or equivalent experience
Around  1 year of experience  in an administrative, clerical, or customer support role (internships count!)
Comfortable using  Microsoft Office (Word, Excel)
Strong ability to  prioritize, multitask, and work under pressure
Customer‑oriented mindset with a strong sense of urgency
Advanced English  (written and spoken)

Schedule
Full‑time | Monday–Friday
07:00 AM – 04:00 PM or 08:00 AM – 05:00 PM (CST)

Perks & Benefits
OEC Group offers law benefits plus the following after completing a standard 90‑day probationary period:
Major Medical Insurance
Vacation days
Personal days
Floating Day
Annual performance review + opportunity for salary adjustment
Annual bonus (based on performance and company results)
️ Monthly food vouchers
Hybrid work scheme
Internal medical assistance

OEC Group is an Equal Opportunity Employer