Porting Specialist

Redefine the future of customer experiences. One conversation at a time.
At Nextiva, we’re reimagining how businesses connect, bringing together customer experience and team collaboration on a single, conversation centric platform. Powered by AI, driven by human innovation.

Our culture is forward thinking, customer obsessed and built on the belief that meaningful connections drive better business outcomes. Whether it’s through our signature Amazing Service®, the technology we create, or the experiences we cultivate, connection is at the core of who we are.

If you’re ready to collaborate with incredible people, make an impact, and help businesses everywhere deliver truly amazing experiences, this is where you belong.

Location:

This is an onsite role based at Nextiva’s Guadalajara office (Calle Amado Nervo 2200, Jardínes del Sol, 45050 Zapopan, Jal.) Working together onsite strengthens how we operate, enabling faster decisions, clearer communication, and stronger execution, so you can make a greater impact and move work forward with speed and clarity.

In-Office Expectation:  This role is expected to work onsite five days per week, supporting a highly collaborative, in-person team environment.

The Porting Specialist is responsible for receiving customer paperwork, saving to customer files and submitting orders. The role checks orders daily and notifies customers of changes in status and assists customers over phones with porting questions.

Over 90% of the communication in this role will be in English (verbal & written). Please send us your resume in English when applying

This person will be an employee of  Nextiva , supporting  Nextiva  customers

This position will be 100% on-site at our  Nextiva Guadalajara  office. Want to check out our AMAZING culture? Follow Nextiva Mexico on Instagram:

Be sure to check out our rewards & benefits listed below

Key Responsibilities:

Managing and updating customer data and files and contacting customers to communicate incomplete or missing paperwork and porting status

Managing customer and LOA documentation, submitting orders in carrier portals for accounts 200 and under MRR and checking status of orders in carrier portals

Splitting and creating cases

Sending porting scheduled and completion emails to correct recipients

Updating caller IDs for telephone numbers

Taking customer calls and replying to customer emails and telephone messages

Qualifications:

Strong administrative experience in a fast-paced environment

Highly organized, detail oriented, adaptable and quick-thinking

Excellent organizational and time management skills with the proven ability to prioritize and handle multiple tasks

Proficient with Microsoft Office (Word, Excel, and Outlook)

Enthusiastic attitude and willingness to support team needs

Professional voice with outstanding communication, telephone and customer service skills

Ability to make decisions during porting processes to provide excellent customer service

Ability to excel both individually and as a team player in a fast paced, self-directed, constantly evolving environment

Nextiva DNA  (Core Competencies)

Nextiva’s most successful team members share common traits and behaviors:

Drives Results :
Action-oriented problem solvers who quickly bring clarity and  simplicity  to ambiguity, challenge the status quo, and lead meaningful change; celebrating wins to fuel momentum. They act swiftly and pragmatically, learning and improving as they go.

Critical Thinker:  Data-driven,  forward-thinking  individuals who identify key drivers, anticipate risks, and deliver clear recommendations. They confidently leverage AI and automation to reduce friction, improve decision-making, and focus on higher-value work.

Right Attitude:  Collaborative, competitive, and resilient…