Dir, Manufacturing Quality & Continuous Improvement EMEA (M​/F

Date Posted:  Country:
Spain

Location:

Benjamín Outram 1, 28918 LEGANES, Spain

Otis is seeking an experienced, dynamic and Hands on Regional Director of Quality (M/F) to lead Quality and Continuous Improvement across EMEA manufacturing sites.

This is a strategic leadership role where you will drive quality excellence, customer satisfaction, and continuous improvement across a complex, multinational matrix organization.

Your leadership will directly influence product quality, operational performance, and the overall customer experience

• Define and execute the regional quality strategy aligned with business objectives
• Lead Quality & Continuous Improvement teams across EMEA plants and EPC
• Drive customer satisfaction improvements and reduce Cost of Poor Quality (COPQ)
• Act as primary escalation point for key customer quality issues
• Lead site audits, assessments, and quality system deployment
• Ensure consistency in quality standards, processes, and best practices across sites
• Oversee ISO certifications and core quality documentation (PFMEA, Control Plans, SWIs)
• Drive Lean and Six Sigma initiatives and continuous improvement programs
• Collaborate cross-functionally with Operations, Engineering, and Product Management
• Build, coach, and develop high-performing, diverse quality teams

• 8+ years in quality, engineering, or operations roles in industrial/manufacturing environments
• Minimum 5 years of leadership experience in international/matrix organizations
• Strong experience in quality management systems and compliance
• Proven track record in continuous improvement and Lean/Six Sigma projects

• Deep knowledge of quality tools and methodologies (8D, FMEA, SPC, root cause analysis)
• Experience with mechanical assembly and electronic systems
• Familiarity with IATF/VDA standards and certifications (preferred)
• Six Sigma Black Belt (advantageous)

• Strong analytical and problem-solving mindset
• Excellent communication and stakeholder management skills
• Ability to lead through influence and change in complex environments
• Passion for team development, inclusion, and customer excellence

• Bachelor’s or Master’s degree in Engineering, or MBA preferred
• Six Sigma certification is an extra
• Any official auditor certification for the Quality systems is desireable

At Otis, you’ll be part of a global leader where innovation, quality, and customer focus are at the heart of everything we do. You will have the opportunity to shape the future of manufacturing quality across EMEA while working with diverse teams and driving meaningful impact. If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day.

Otis is the world’s leading elevator and escalator manufacturing, installation, and service company. We move 2.4 billion people every day and maintain approximately 2.4 million customer units worldwide, the industry's largest Service portfolio. You may recognize our products in some of the world’s most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers!

We are 72,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company.

When you join Otis, you become part of an innovative global industry leader with a resilient business model. You’ll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you’ll gain working alongside the best and brightest, keep us connected and on the cutting edge.

If you would like to learn more about environmental, social and governance (ESG) at Otis .

Otis is An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other protected class according to applicable law. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at

Privacy Policy and Terms:

We go to great lengths to hire and develop the best people, and offer a supportive environment where employees are motivated and empowered to perform at their full potential. Today, we continue pushing the boundaries of what's possible to thrive in a taller, faster, smarter world.