Support Agent - DACH

Remote from Spain Flexible 8-hour shift 1-hour break (5 days / week)

Are you fluent in German and English Do you enjoy structured work cross-functional collaboration and solving operational puzzles Were looking for a Support Agent to join our Candlelight team working behind the scenes to bring magical concert experiences to life across the DACH region Czech Republic Slovakia and Poland.

What Youll Do

As a Support Agent youll play a key role in supporting our internal teams ensuring that processes run smoothly and details are always on point. Youll manage a variety of administrative and operational tasks :

Internal & Cross-Team Support :

• Keep internal tools (Jira Slack Airtable) updated and organized
• Coordinate with Producers and Project Managers on day-to-day needs
• Assist in maintaining visibility across tasks deadlines and project progress

Operational & Administrative Support :

• Assist with event setup and quality checks using internal tools
• Perform back office updates and ensure information is accurate and consistent
• Support invoicing processes and coordinate with the Finance team
• Help with venue research and initial outreach
• Contribute to budget tracking and cost allocation
• Prepare and manage contracts for musicians

Youll work closely with our team spread across Berlin Madrid and remotely contributing to the smooth operation of one of Fevers most beloved experiences :
Candlelight Concerts

What You Bring

• You live in Spain and are legally eligible to work here
• You speak German fluently and are confident in English (written & spoken)
• Experience in structured operations support or admin roles
• Strong attention to detail process orientation and follow-through
• Comfort with tools like Jira Airtable Slack Google Workspace (or quick to learn)
• A team-first mindset clear communicator and proactive problem-solver
• Ability to juggle tasks and priorities in a fast‑paced environment
• Bonus :
  Familiarity with events production or the music industry

Why Join Us

• Work remotely with a flexible schedule
• Join a collaborative international and fast‑paced team
• Help shape the backstage of magical concert experiences
• Learn about event production internal workflows and scalable operations
• Room to grow and take on new challenges as the team evolves

We welcome people from all walks of lifeif this role excites you and youre motivated to learn and contribute we want to hear from you.

This role is located in Spain.