Academic Planning & Faculty Experience Support Officer

Overview  Are you interested in joining a dynamic and international team of professionals to transform education? IE University's  Asset Management and Planning   is looking for an  Assistant,    Academic Planning & Faculty Experience  Support to join its team!
Provide operational and administrative support to the Academic Planning & Faculty Experience function, supporting the Associate Directors in the delivery of academic planning processes, facultycoordinationand academic administration. The role contributes to the efficient execution of academic operations throughaccurateadministration,timelycoordinationand high-quality service.
Why IE University?
Every story begins with a purpose, and ours has always been about people. Founded in 1973, IE University has continuously raised the bar to drive positive change through education. We believe education is more than a path to professional success; it is a catalyst for personal transformation and meaningful impact.
At IE University, we place people and their potential at the center of everything we do, empowering individuals to become extraordinary. We encourage bold thinking and foster a culture where innovation, curiosity, and courage lead to real-world impact. Together, we create an environment where talent thrives, and ideas shape the future.
Our mission
We support students in developing impact skills to live and lead with positive impact. This ignites a ripple effect:
We transform people, who then transform others, systems, society, and, ultimately, our world.
Our Purpose
To foster positive change.
Values
Cultivate the humanistic approach.
Empower your entrepreneurial spirit
Cherish the diversity of people, mind, and experience
Drive innovation with a proactive mindset
We are looking for a person to join a full-time position in  Madrid - IE Tower.
Responsibilities   

Your role as a Associate Director will involve:
1. Operational Support
Provide day-to-day administrative and operational support to the Associate Directors.
Assistin coordinating academic planning activities andmonitoringoperational tasks.
Prepare andmaintaindocumentationrequiredto support academic operations.
2. Faculty Requests and Communications
Manage the faculty mailbox, ensuring requests are accurately categorised,assigned and followed through to completion.
Coordinate responses with the relevant teams andmonitorresolution times.
Support faculty with routine operational enquiries.
3. Academic Documentation
Coordinate the collection, review and tracking of syllabi and other academic documentation.
Monitor submission deadlines and follow up on outstanding items.
Ensure documentation is complete and correctly recorded in institutional systems.
4. Administrative Process Management
Process faculty requests and operational incident sin accordance with established procedures.
Maintainaccuraterecords andmonitorongoing cases.
Escalate issues where appropriate toensuretimelyresolution.
5. Academic Data Maintenance
Update academic structures and planning information in institutional systems.
Verify the accuracy and consistency of operational data.
Support the preparation of reports and planning information.
Qualifications   To thrive in this role, you should possess the following qualifications:
Bachelor's degree desirable.
Fluent in English and Spanish.
Experience in administrative or operational support roles.
Strongorganisationalskills and attention to detail.
Ability to manage multiple priorities effectively.
Excellent communication and customer service skills.
Proficiency in Microsoft Office and institutional information systems.
At IE University, we actively promote equal opportunities in recruitment processes and access to employment, always ensuring the absence of gender, sexual orientation, religion, age, ethnic origin, or disability bias throughout the entire selection process.

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