Senior Team Lead, Facilities

Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive. Your day at NTT DATA The Senior Team Lead, Facilities is a developing management role, responsible for providing regular operational support through the management and coordination of maintenance, repairs and office moves, as well as new buildings and expansion projects within the organization.

This role ensures that all related facilities type of activities are carried out within the service level agreement and is also responsible for fostering a collaborative and high-performing culture across the facilities team(s) within their remit.

• Manages the coordination of maintenance and repairs requests and ensures that all service requests are responded to and dealt with in a timely manner.
• Manages the completion of daily building inspections and reports any findings to the relevant risk management team.
• Manages identified non-compliance to maintenance standards to ensures adherence to the required health and safety standards.
• Ensures that buildings, offices, and equipment are maintained to the required standards and that service levels are met.
• Contributes to the build of new business facilities, by ensuring the most appropriate selection of sites.
• Contributes to renewals, options, terminations and escalations of existing building leases and advises on the planning and coordination of office moves and expansions and renovations within the organization.
• Oversees the replacement of broken and depreciated tools and equipment.
• Ensures that office equipment operates effectively with minimal unplanned downtime and maintains accurate records of the condition of equipment.
• Manages the ordering of office furniture and following up on orders, payments and deliveries and is accountable for the management of stock and furniture in storage.
• Oversees the management and coordination of all third parties involved in supplying services related to a facilities project.
• Liaises with existing tenants to assist with the coordination of routine and scheduled maintenance, repairs and renovations.
• Responsible for operational management of the facilities team to achieve operational excellence.
• Ensures the maintenance of the asset registers, ensuring records are kept of all permits, leases, correspondence with vendors as well as reviewing all contractor documentation.

• Displays excellent interpersonal skills used to deal effectively with internal and external stakeholders.
• Excellent ability to exercise sound judgement and display the ability to deal effectively with conflict.
• Excellent verbal and written communication skills.
• Excellent organizational skills.
• Customer service attitude.
• Excellent ability to prioritize and manage multiple tasks simultaneously.
• Excellent ability to make quick decisions.
• Excellent project management skills.
• Business and commercial acumen.
• Excellent ability to balance delivery with agreed and contracted expectations.
• Developing people management skills.

• Bachelor's degree or alternative qualification Facilities Management or a related field.

• Seasoned experience gained in a similar role and preferably within a similar environment.
• Developing experience managing and leading facilities teams(s).

Workplace type:
On-site Working

NTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating…