Senior Teleoperations Lead

About the Role
We are seeking an experienced Senior Teleoperations Lead to oversee robotics operations teams supporting AI training, robotic testing, and commercial deployment programs.

In this role, you will be responsible for coordinating teleoperators, ensuring operational excellence, maintaining quality and safety standards, and serving as the primary point of contact between field operations, engineering teams, and client stakeholders.

The ideal candidate combines strong operational leadership with a passion for emerging technologies and has experience managing teams in robotics, autonomous systems, technical operations, control room environments, fleet operations, or other mission-critical programs.

Key Responsibilities
Team Leadership

Lead and coordinate teleoperations teams across multiple shifts

Manage daily staffing and operational coverage

Support onboarding, training, and mentoring of new operators

Promote compliance with safety and operational procedures

Operations Management

Monitor operational KPIs and productivity metrics

Ensure delivery against quality and performance targets

Coordinate robot deployment schedules and operational readiness

Manage incident escalation and resolution processes

Stakeholder Coordination

Serve as the primary operational contact for internal and external stakeholders

Collaborate with engineering, product, and project management teams

Prepare operational reports and performance summaries

Support customer-facing robotics programs and deployments

Requirements
Essential

Previous experience leading operational teams

Strong communication and organizational skills

Experience in robotics operations, teleoperations, autonomous systems, fleet management, control rooms, or technical operations

Ability to work in fast-paced, technology-driven environments

Preferred

Experience supporting robotics, AI, AV/ADAS, drone, or automation programs

Experience managing distributed or shift-based teams

Technical background in engineering, operations, or industrial environments

What We Offer

Leadership role within a rapidly growing robotics sector

Opportunity to help scale next-generation robotics deployments

International projects and client exposure

Career growth opportunities across robotics and AI operations

Collaborative environment working alongside engineering and product teams

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