Warehouse Logistics Supervisor

About Us  JINGDONG Logistics (JD Logistics) is the logistics arm of and one of the world's leading technology-driven supply chain solutions providers. Leveraging advanced expertise in automation, intelligent logistics, and data-driven operations, we deliver end-to-end logistics solutions that help businesses grow while enhancing customer experience.

¿ Supervise daily outbound shift operations (order batching, picking, packing, wall-sorting, and staging), ensuring all customer orders are processed with maximum speed and accuracy to hit strict courier departure deadlines.
# The Scope:  You will directly lead outbound shift Team Leaders and fulfillment operators, managing real-time labor reallocation across picking and packing cells, clearing physical flow bottlenecks, and enforcing compliance with the Convenio Colectivo de Logística de Madrid.

Crucial Expectations & Performance Targets
Outbound SLA & UPH Throughput:  Manage shift execution to consistently hit or exceed corporate targets for units-per-hour (UPH) picking, packing efficiency, and parcel sortation.
# Quality & Defect Elimination:  Maintain near-zero packing error, mislabeling, and shipping discrepancy rates through active floor coaching and real-time process auditing.
# Floor Leadership & Safety:  Oversee daily staff scheduling, shift handovers, and operator safety compliance, fostering a proactive safety culture (PRL) and high team morale across all outbound aisles.
# Coordinate closely with dock dispatchers to guarantee 100% of prioritized order batches are completely packed, containerized, and staged before strict vehicle departure windows close.

Outbound & High-Velocity Logistics Competence:  Proven operational experience supervising picking, packing, and sorting lines within a high-volume e-commerce fulfillment center, fast-paced 3PL hub, or retail distribution network.
# Systems & Automation Literacy:  Strong, hands-on experience utilizing Warehouse Management Systems (WMS), pick-to-light/put-to-wall systems, RF barcode scanners, and automated sorting conveyor arrays.
# Professional fluency in English and Spanish is mandatory to ensure clear reporting to international managers and fluent direction of local floor staff.
# Operational Flexibility:  High adaptability regarding shift rotations (including early mornings, late evenings, or weekend shifts) required to support a 24/7 infrastructure launch.

At JD Logistics, we are committed to building an inclusive workplace where everyone can thrive.