Global Logistic Control Tower Operator

We’re in relentless pursuit of breakthroughs that change patients’ lives. We innovate every day to make the world a healthier place.

To fully realize Pfizer’s purpose – Breakthroughs that change patients’ lives – we have established clear expectations regarding what we need to achieve and how we will do it.

As a Global Command Center Operator, you will be on the front lines of logistics intelligence, ensuring smooth flow and proactive risk management of time and temperature-sensitive shipments across the global logistics network.

You will monitor logistics operations to swiftly respond to changes in temperature, lead time, risk management, and other parameters for network shipments. You will ensure timely and accurate information access to support decision-making and perform follow-ups to confirm problem resolution.

• Track shipments in real time using advanced monitoring tools
• Detect and respond to risks related to temperature excursions or delays
• Escalate and intervene promptly to mitigate impact on delivery or product quality

• Coordinate with key stakeholders including service providers and internal teams during disruptions
• Log all interventions accurately for performance analysis

• Activate response processes, track actions, communicate critical information, and minimize impact of incidents

• Document incidents, streamline resolutions, categorize outcomes, and initiate Claims Management

• Support in generating data reports, analyzing historical data and identifying trends or recurring issues, improving practices, and enhancing decision-making

• Maintain GCC system functionality, suggest enhancements, and assess automation opportunities

• Contribute to knowledge base, standard operating procedures and work instructions creation and updates, and best-practice documentation

• Bachelor’s degree in business administration, Supply Chain, Logistics or similar
• Preferred experience in Control Tower or Command Center roles; 2+ years in the pharmaceutical industry with expertise in transportation, logistics and supply chain
• Proficiency in all standard MS applications

• Technical proficiency in transportation, supply chain, cold chain logistics, trade & customs, compliance
• Excellent collaboration skills in a multicultural environment, effective communication, responsibility, and honesty
• Manage high-pressure situations with tenacity, resilience, and ownership
• Critical thinking, problem solving, and attention to detail
• Time management and organizational skills
• Willingness to learn, adaptability, and flexibility
• Strong analytical skills for synthesizing data to aid decision-making

Comfort with 24/7 shift work:
Two shifts daily, 7 days/week, 365 days/year, with transparent, fair and equal distribution with standard rest time. Rotating shifts with built-in rest days to ensure wellbeing.

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