Professional Customer Excellence; Customer Service & Logistics

At Clarios, we produce advanced low-voltage battery technologies and smart solutions for nearly every type of vehicle. Home to strong brands such as VARTA® and OPTIMA®, we combine technology, sustainability and the expertise of our people to shape the future of mobility. Ready to power up your career? Explore the possibilities with us and become a valued member of our team.

As Professional Customer Excellence
, you will act as the key operational contact for major automotive customers, ensuring reliable end-to-end service from order entry through on-time delivery and fulfilment. Working closely with customers, Sales, logistics partners and internal teams, you will drive customer satisfaction, service levels, process improvement and cost efficiency across the supply chain.

The position will be based in our modern office in central Madrid, Spain (Paseo de la Habana).

You will use your expertise in customer service, logistics and export processes to:

• Manage the end-to-end order fulfilment process
  , from order entry and IDoc release through delivery, invoicing and required documentation.
• Set up and maintain customer and product master data
  , including customer requirements, labels and bills of material, in collaboration with Sales and customers.
• Coordinate logistics, inventory and packaging
  , ensuring availability, quality, cost efficiency and on-time delivery.
• Drive customer satisfaction and claim management
  , ensuring agreed KPIs, service levels and inventory targets are met.
• Prepare import, export and transport documentation
  , including export declarations, letters of credit and legalization documents.
• Support continuous improvement and cost-saving initiatives across Customer Excellence and distribution.

• Completed vocational training, secondary education or a relevant qualification in logistics, sales, business administration or a related field.
• At least 3-4 years of relevant experience in customer service, sales, production or logistics; automotive-industry experience is highly desirable.
• Solid experience with export declarations, export-related processes, preferential origin and basic export-control requirements.
• Awareness of dangerous-goods shipments and external factors affecting logistics, such as legislation, fuel costs and environmental requirements.
• Good analytical, organizational and time-management skills, with a reliable and customer-focused approach.
• Strong communication skills and the ability to collaborate effectively with customers, Sales, carriers, service providers and international stakeholders.
• Confident use of Microsoft Office and SAP; experience with AI tools such as Microsoft Copilot and customer platforms such as Stellantis or Ford is an advantage.
• Fluent Spanish and English;
  French or German would be a strong advantage.

Input matters just as much as output. At Clarios, your passion, ingenuity and commitment are valued. Our benefits reflect our focus on employee wellbeing, development and recognition.

Working model:
Modern Madrid office & flexibility: Enjoy working from our stylish office on Paseo de la Habana in central Madrid, combined with the flexibility of our home office policy
.

International and meaningful work: Take on varied responsibilities in a global environment committed to integrity, social engagement and sustainability.

Competitive compensation and recognition: Benefit from an attractive salary package that recognizes individual and team contributions.

Additional financial support: Receive meal allowance, a seniority bonus, wedding allowance and a contribution following the birth of a child.

Support for families: Eligible…