Senior ServiceNow Architect — CPQ​/Sales and Order Management; AI-focused; Hybrid

We are looking for a Senior Service Now Architect to join projects focused on the development, evolution and transformation of solutions on the Service Now platform
, with a particular focus on Sales and Order Management (SOM), Customer Service Management (CSM) and CPQ
.

The selected candidate will play a key role in designing and developing CPQ and Quote-to-Order solutions
, working with Service Now technologies and Artificial Intelligence capabilities such as Now Assist and AI Agent Studio
.

We are looking for professionals with at least 5 years of experience working with Service Now
, experience in CRM/Industry Workflows solutions, and hands‑on experience developing AI capabilities on the Now Platform. Knowledge of CPQ, Logik.ai and Quote-to-Cash processes will be highly valued.

• Design, develop and configure solutions on Service Now, particularly across Sales and Order Management, CSM and CPQ.

• Develop and enhance functionality related to product catalogues, product configuration, pricing, discounts, quoting and order orchestration.

• Develop CPQ solutions, including configuration rules, pricing logic and integration with the wider order lifecycle.

• Design and develop AI capabilities using Now Assist and AI Agent Studio, including agents, skills and prompts to support business and sales processes.

• Develop integrations between Service Now and external systems using REST APIs, Integration Hub and custom spokes.

• Develop Scoped Applications, Business Rules, Script Includes, Flows and UI components.

• Translate business requirements related to products, pricing, discounts and approvals into scalable and maintainable technical solutions.

• Provide technical guidance and support to junior and mid-level developers.

• Contribute to the definition of best practices, standards and reusable components.

• Support the technical estimation and definition of projects and solutions.

Must-have

• Minimum 5 years of experience working with Service Now
  .

• Proven experience in Service Now development and architecture.

• Experience working with CRM and Industry Workflows
  , particularly Sales and Order Management, CSM, Product Catalogue or Order Management.

• Hands‑on experience developing AI capabilities on the Now Platform
  , using technologies such as Now Assist, AI Agent Studio, AI Agents, Virtual Agent or Predictive Intelligence.

• Strong knowledge of JavaScript, Glide Record, server‑side and client‑side scripting, Script Includes, Business Rules and ACLs
  .

• Experience with
  Flow Designer, Integration Hub and Scoped Applications
  .

• Experience with integrations using REST/SOAP APIs
  , OAuth/JWT, Transform Maps and data import processes.

• Experience with
  Now Assist / AI Agent Studio
  , including agent and skill configuration and prompt design.

• Experience developing user interfaces using UI Builder, Now Experience or Service Portal
  .

• Experience with
  Automated Test Framework (ATF) and source control using Git.

• Service Now Certified System Administrator (CSA) certification.

• Service Now Certified Application Developer (CAD) certification.

• Strong teamwork skills and a quality‑oriented approach to development.

• Advanced level of English
  .

Nice to have

• CIS certification in a CRM product line, particularly CIS‑CSM.

• Experience with
  Logik.ai
  .

• Previous experience in CPQ
  , including product configuration, business rules, pricing, discounts and Quote‑to‑Cash processes.

• Experience with other CPQ platforms such as Salesforce CPQ / Revenue Cloud, Oracle CPQ, SAP CPQ/Callidus, Conga, PROS or Tacton
  .

• Knowledge of Agentic AI architectures, including MCP-based integrations and multi‑agent orchestration.

• Experience in industries involving complex products, such as manufacturing, high‑tech, telecommunications, industrial or medical devices.

• Experience working with Agile…