Senior ServiceNow Developer | CPQ​/AI | Hybrid

Job Description

At The Whiteam Consulting, we are looking for a Senior Service Now Developer with strong experience in Service Now platform development, AI capabilities and CRM workflows to join a technology project focused on CPQ and Sales & Order Management.

This is a hands‑on development role for an experienced Service Now professional with demonstrable experience building AI capabilities on the Now Platform
.

Experience with
CPQ and Logik.ai is highly valued, although CPQ-specific product knowledge can be developed on the job for candidates who already have a strong Service Now and AI foundation.

Responsibilities

• Design, develop and configure solutions across Sales and Order Management, CSM and CPQ
  .

• Work with product catalogues, quoting, pricing logic and order orchestration.

• Build and extend CPQ capabilities, including configuration rules, pricing logic and transaction handling.

• Develop AI-enabled solutions using Now Assist and AI Agent Studio
  .

• Design AI agents, skills and prompts to support quoting, product discovery and sales workflows.

• Build integrations between CPQ/SOM and external systems such as CRM, ERP and billing platforms.

• Develop integrations using REST APIs, Integration Hub and custom spokes
  .

• Develop scoped applications, business rules, Script Includes, flows and user interfaces.

• Work with UI Builder / Now Experience
  .

• Translate commercial requirements such as product structures, pricing, discounts and approvals into maintainable platform logic.

• Guide and review the work of mid-level and junior developers.

• Act as a technical reference for CPQ and AI-related development decisions.

• Contribute to reusable assets, development standards and internal knowledge sharing.

• Support the scoping and estimation of CPQ and AI work streams.

Requirements

• Degree or equivalent qualification in Computer Science, Information Technology, Engineering or a related field
  .

• 4+ years of hands-on Service Now platform development experience
  .

• Service Now Certified System Administrator (CSA) certification.

• Service Now Certified Application Developer (CAD) certification.

• Experience delivering solutions within Service Now CRM and Industry Workflows
  , including Sales and Order Management, CSM, Product Catalogue or Order Management.

• Hands‑on experience building AI capabilities on the Now Platform
  , such as Now Assist, AI Agent Studio, AI Agents, Virtual Agent or Predictive Intelligence.

• Strong Service Now scripting skills with JavaScript, Glide Record, server-side and client-side scripting, Script Includes, Business Rules and ACLs
  .

• Experience with
  Flow Designer, Integration Hub and scoped application development
  .

• Experience with
  REST/SOAP API integrations
  , OAuth/JWT authentication patterns, transform maps and data imports.

• Experience with
  Now Assist / AI Agent Studio
  , including AI agents, skills, prompt design and grounding AI in platform data.

• Experience with
  UI Builder / Now Experience or Service Portal
  .

• Knowledge of Automated Test Framework (ATF).

• Experience with
  Git and source control / update-set discipline
  .

• Strong written and verbal communication skills in English
  .

• English: Advanced level (C1).

• Spanish: Required.

Desirable

• CIS certification in a CRM product line, such as CIS-CSM.

• Experience with Logik.ai, including configuration, solving engine, pricing logic and composable/API-first implementation patterns.

• CPQ domain knowledge covering:

  • Product configuration.

  • Constraint-based rules.

  • Pricing and discounting models.

  • Quote-to-cash processes.

• Experience with other CPQ platforms such as Salesforce CPQ / Revenue Cloud, Oracle CPQ, SAP CPQ/Callidus, Conga, PROS or Tacton
  .

• Knowledge of agentic AI patterns
  , including MCP-based integrations and multi-agent orchestration.

• Experience in complex-product industries such as manufacturing, high-tech,…