Product Builder- Ops Automation Squad

At Pluxee, we shape the world of employee benefits and engagement by bringing to life a personalized and sustainable employee experience, at work and beyond. Permanent Regular

Job Description:

The mission We are looking for a Product Builder to join the new global Ops Automation Squad within Product & Engineering at Cobee by Pluxee. The squad will turn operational needs shared across countries into reusable product capabilities, self-service tools and automation that help the platform scale. Your scope will focus on the global platform: common product workflows, reusable configuration capabilities, standard APIs and data interfaces, and shared tools that enable country teams to work more efficiently.

Your mission will be to understand operational problems, identify opportunities for reuse across countries, and build reliable solutions that reduce manual effort, improve product quality and deliver measurable impact. This is a hands‑on role combining product thinking, technical fluency and delivery: mapping processes, speaking with users, analysing data, prototyping with AI or automation tools, building with Engineering, shipping solutions and measuring adoption.

Within the global product roadmap, examples of the capabilities you may build include:

• Reusable self‑service capabilities for benefit and wallet configuration, with common validation rules and controlled access.
• Shared platform provisioning and onboarding capabilities that support deployment and adoption across countries.
• Reusable tools for bulk product actions, with approvals, validation and audit trails.
• Common product validations that prevent inconsistent data and reduce avoidable operational exceptions.
• Standard APIs, events and data interfaces that enable country teams to connect their processes to the global platform.
• Shared internal tools that give Operations and Customer Care teams visibility into product workflow status and help them diagnose issues.
• Human‑in‑the‑loop features within reusable automation, with appropriate permissions, review steps and traceability.
• Reusable AI assistants and automation components that help teams navigate product workflows and information.
• Improvements to existing global automation based on user feedback, product defects and adoption data.

Success means reliable capabilities that country teams can adopt and reuse, with measurable reductions in manual work and errors.

As Product Builder, you will:

• Work with country Operations, Finance, Customer Care and IT teams, alongside global Product, Engineering and Data, to understand shared needs and product friction.
• Map workflows, edge cases, dependencies and data flows to identify which needs can be addressed through common product capabilities.
• Assess reuse potential, expected impact and implementation effort, and contribute proposals to global product prioritisation.
• Build and validate prototypes using AI tools, internal tooling, low‑code/no‑code platforms, APIs, scripts, data analysis or lightweight product interfaces.
• Work with Engineering to build, test and maintain reliable global capabilities, following platform standards and release practices.
• Define success metrics for each initiative: adoption across countries, time saved, fewer manual steps, lower error rates and better user experience.
• Use data and feedback from country teams to size opportunities, inform roadmap decisions and measure outcomes after release.
• Document product behaviour, interfaces, configuration options and usage guidance so country teams can adopt the capabilities effectively.
• Build permissions, auditability, monitoring and appropriate human oversight into the global capabilities you deliver.
• Investigate defects in the squad’s delivered capabilities…