Learning Architect

Department:
Professional Services Department
Dept:
Professional Services Department
Division:
Professional Services

Company Description
Nexthink is the leader in digital employee experience management software. The company provides IT leaders with unprecedented insight allowing them to see, diagnose and fix issues at scale impacting employees anywhere, with any application or network, before employees notice the issue. As the first solution to allow IT to progress from reactive problem solving to proactive optimization, Nexthink enables its more than 1,200 customers to provide better digital experiences to more than 15 million employees.

Dual headquartered in Lausanne, Switzerland and Boston, Massachusetts, Nexthink has 9 offices worldwide.

Job Description
We are looking for a Learning Architect to join our Product Education team.

This role will focus on designing and delivering high-quality learning experiences that enable Nexthink users to successfully adopt and use our products. You will work closely with Product Managers, subject matter experts, and cross‑functional stakeholders to translate complex product capabilities into clear, engaging, and scalable learning content.

As a key contributor to Product Education, you will help shape how learning is designed, delivered, and continuously improved across Nexthink, leveraging modern instructional design practices, multimedia, and AI‑driven content creation.

Responsibilities
Learning strategy & design

Partner with Product Managers and Nexthink subject matter experts to identify learning needs, define learning objectives, and design user‑centric learning journeys aligned with product strategy and business goals.

Apply adult learning principles and instructional design best practices to create structured, effective, and engaging learning experiences for diverse user personas.

Translate complex technical and product information into clear, accessible, and actionable learning content.

Develop end‑to‑end blended learning programs for Nexthink products, leveraging existing documentation, demo environments, and hands‑on use cases.

Create engaging instructional materials, including assessments, quizzes, practical exercises with feedback, case studies, and instructional visuals.

Design and produce supporting learning assets such as storyboards, video and audio scripts, simulations, role‑plays, and interactive experiences.

Develop and maintain certification content and exams supporting Nexthink’s training and enablement programs.

Use modern e‑learning authoring tools and multimedia technologies to deliver polished, high‑quality learning experiences.

Leverage AI tools and automation to accelerate content creation, rewriting, scenario generation, and production workflows.

Maintain and update training content in line with product evolution, new features, and platform enhancements.

Test and validate learning materials to ensure accuracy, relevance, and alignment with real‑world product usage.

Proactively contribute ideas for new learning formats, tools, and methodologies to improve learner engagement and scalability.

Build strong working relationships across Product, Technical Services, and other teams to ensure learning initiatives meet shared goals.

Act as a trusted learning partner, influencing stakeholders through clear communication, strong design rationale, and reliable delivery.

Share best practices and contribute to continuous improvement of learning standards and methodologies across the organization.

Qualifications
Learning principles and user‑centric design

5+ years of progressive experience as instructional designer and e‑learning developer in a multinational or tech‑driven environment.

Strong knowledge of adult learning theories and learning design experience.

Ability to simplify complex information into clear, engaging content.

Experience developing and supporting training for IT teams.

Business‑level fluency in English.

Strong writing, editing, and structuring skills.

Tools & technology

Experience with Nexthink software or willingness to learn about our product.

Proficiency with e‑learning authoring tools (Storyline, Rise, Synthesia, Adobe, Camtasia).

Familiarity with LMS…