Associate Director, School of Science & Technology - Operations

Overview   Are you interested in joining a dynamic and international team of professionals to transform education? IE University School of Science & Technology is looking for an Associate Director - Operations  to join its team!
IE University (IEU) is a private university with campuses located in Segovia and Madrid (Spain). IEU programs are taught in English and Spanish and fully comply with the terms of the Bologna Accords for the European Higher Education Area.
The Associate Director (AD) will be a key point of contact for faculty, students and the program team. The position combines the standard responsibilities of an Associate Director for undergraduate program operations with a stronger focus on faculty operations, faculty data management, teaching quality assurance and the continuous improvement of academic delivery. The primary responsibility is to guarantee the efficient flow of day-to-day operations while ensuring that faculty-facing processes, academic information and quality controls are reliable, timely and consistently applied.
The Associate Director will report to the Senior Associate Director and will supervise and coordinate the work of Program Coordinators and Program Assistants. In addition, the Associate Director will work closely with the Assistant Vice Dean on projects and initiatives related to faculty, while maintaining the direct reporting and accountability line to the Senior Associate Director. The position will interact regularly with faculty, students, academic leadership, other IE departments and external agencies whose involvement is required to run the programs and support academic quality.
The position will be based in our Madrid Campus, though it will eventually be required to travel to the Segovia Campus, on a same-day-return to Madrid basis, in case any coordination meetings with internal or external stakeholders may take place there.
Why IE University?
Every story begins with a purpose, and ours has always been about people. Founded in 1973, IE University has continuously raised the bar to drive positive change through education. We believe education is more than a path to professional success; it is a catalyst for personal transformation and meaningful impact.
At IE University, we place people and their potential at the center of everything we do, empowering individuals to become extraordinary. We encourage bold thinking and foster a culture where innovation, curiosity, and courage lead to real-world impact. Together, we create an environment where talent thrives, and ideas shape the future.
Our mission   We support students in developing impact skills to live and lead with positive impact. This ignites a ripple effect:
We transform people, who then transform others, systems, society, and, ultimately, our world.
Our Purpose   To foster positive change.
Values     Cultivate the humanistic approach.
Empower your entrepreneurial spirit
Cherish the diversity of people, mind, and experience
Drive innovation with a proactive mindset
We are looking for a person to join a full-time position in Madrid - IE Tower.
Responsibilities    

Your role as an Associate Director will involve:
Faculty operations, faculty interaction and data integrity
Maintain, update and optimize a comprehensive faculty database, ensuring the accuracy, consistency, confidentiality and traceability of information on academic credentials, accreditation status where applicable, contractual details, course assignments, teaching loads, availability and relevant historical records.
Act as a regular and reliable point of coordination for faculty, providing clear guidance, facilitating requests, gathering feedback and ensuring appropriate follow-up across the School and relevant IE departments.
Oversee faculty-facing workflows, including onboarding, course allocation, academic calendars, teaching documentation, grade submission and the resolution of operational matters escalated by the program team.
Identify data gaps, inconsistencies or risks and coordinate their timely resolution. Provide academic leadership with decision-ready faculty information to support planning, recruitment, teaching allocation, continuity and retention discussions.
Teaching quality assurance and academic compliance
Design and execute evidence-based reviews of teaching delivery using end-of-term student feedback, mid-semester evaluations, course documentation and other approved indicators of classroom and program outcomes.
Monitor adherence to core academic…