Gaming Manager Greece

Overview

It’s an exciting time to join us! We’re entering new markets, developing new technologies, and moving step by step towards our goal of exciting the world. As our business grows, the number of exciting people initiatives grows with it, and we’re looking for a new colleague to partner with our team to bring these to life.

At Super Technologies, we respect the highest standards of Responsible Gaming for our players. That’s why we are looking to expand our team with an experienced Responsible Gaming Manager for our Greek market. Proactive protection is vital for us. You will be responsible for monitoring gaming activity for all Greek players and to work with other key departments in developing and implementing local policies to ensure compliance with regulations.

You will create and deliver training materials to educate colleagues on responsible gaming policies. You will have experience in responsible gaming in the local market and will be knowledgeable of the latest responsible gaming practices.

• Proactively monitor customer accounts from a Responsible Gaming perspective utilizing an award-winning AI tool
• Manage self-exclusions in line with local regulations
• Analyze players from a risk perspective
• Be a point of contact for local escalation from Customer Support and/or the VIP team for any questions and issues relating to Responsible Gaming
• Contact players in line with risk assessment results
• Conduct training on Responsible Gaming for colleagues
• Participate in relevant training events to maintain your Responsible Gaming specialism

• Has at least 4-5 years work experience in responsible gaming
• Is fluent in Greek and English
• Has empathy, good listening skills and an analytical mind
• Has organizational and very good communication skills with attention to detail
• Is knowledgeable of the local regulation and compliance requirements
• Knows and understands Due Diligence and Responsible Gambling regulations
• Is collaborative but also able to work on their own initiative
• Is a team player with a positive mindset and a flexible approach

We are a global technology company dedicated to building the future of entertainment and fan-centric experiences.

With commercial markets in Brazil, Belgium, Poland, Romania, and Serbia, our company has evolved from a leading sports betting and gaming operator into a diversified product and tech organization, gathering more than 5,000 dedicated people across our teams.

At Super, we are creating a unique entertainment ecosystem engaging millions of customers worldwide. Our product and technology teams in Amsterdam (the Netherlands), Madrid (Spain), Zagreb (Croatia), London (UK), and Bucharest (Romania) are building the playstack that will champion the future of play.

Our ambitious growth strategy focuses on expanding across Europe and Latin America while delivering immersive customer experiences and creating lasting value for our customers, partners, and communities.

Super is committed to the highest standards of compliance, safety, and responsibility. As such, we are active members of the International Betting Integrity Association (IBIA) and the European Gaming & Betting Association (EGBA).