Senior Manager, Loan Agency

Palmer is built to set the standard for private capital administration.

We were designed from the ground up for complex private capital structures, without the constraints of legacy systems or processes. Our approach combines experienced professionals, a purpose-built operating model and carefully applied technology to deliver consistent, high-quality outcomes for our clients.

Our focus is simple: clarity, precision and service that works the way it should. We build long-term relationships by being responsive, thoughtful and reliable in how we deliver.

As we continue to grow, we are investing in our platform, our people and the way we operate, creating an environment where individuals can take ownership and contribute to a business that is designed to do things better.

We are looking for an experienced and driven Senior Manager to join our Loan Agency team in Madrid. In this role, you will manage a portfolio of loan agency mandates, lead client relationships and contribute to the growth and development of the team. You will work closely with senior management to deliver outstanding service to our clients while ensuring full regulatory compliance across our Spanish and European operations.

This is an excellent opportunity for a motivated professional with deep loan agency expertise to take on a leadership role in a fast-growing, entrepreneurial environment where your contribution will have direct impact.

• A collaborative and inclusive team culture
• Clear career progression within a growing international firm
• Exposure to complex, high-profile cross-border transactions

• Serve as the primary point of contact for a portfolio of loan agency clients, including borrowers, arrangers and lenders
• Build and maintain strong, long-term client relationships, ensuring client satisfaction and retention
• Coordinate client onboarding, including KYC/AML documentation, account opening and system set-up
• Respond to client queries promptly and professionally, escalating issues where appropriate
• Participate in client review meetings and periodic reporting calls

• Manage day-to-day loan agency operations across a portfolio of syndicated and bilateral loan transactions
• Oversee the administration of facility agreements, including drawdown notices, repayment, interest calculations and fee processing
• Monitor and manage covenant compliance, agent consent requests and amendment/waiver processes
• Ensure accurate and timely processing of all transactions in accordance with facility documentation
• Coordinate with legal counsel, lenders and borrowers on complex transactional matters
• Maintain and update internal systems, records and reports to the highest standard
• Identify and implement process improvements to enhance service quality and operational efficiency

• Lead, mentor and support junior team members, fostering a culture of learning and professional development
• Assist with the training and development of analysts and associates within the Loan Agency team
• Contribute to team capacity planning, workflow management and quality assurance
• Act as a role model for Palmer's values:
  Focus, Discipline, Accountability and Team Spirit

• Support business development initiatives, including preparation of proposals and participation in pitches
• Identify and elevate cross-sell opportunities across Palmer's broader service offering
• Contribute to the development of the Loan Agency service line in Spain, including local market growth initiatives
• Assist in building Palmer's profile in the Spanish and European loan market through networking and market engagement