Team Manager; Property France Fast track

Team Manager(Property France Fast track)

Madrid, Spain

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Property Fast Track Team Manager – French Speaker

Chubb is seeking a dynamic and results‑oriented Property Fast Track Team Manager – French Speaker to join our EMEA Claims Centre in Madrid. In this key leadership role, you will oversee a team of Property Fast Track Claims Processors handling a diverse portfolio of French property and technical risk claims from first notification through to settlement, in accordance with policy conditions, Chubb procedures, and agreed Service Level Agreements (SLAs).

You will lead and motivate a multilingual, multicultural team, fostering a collaborative environment that promotes efficiency, customer focus, compliance, and continuous improvement. Your team will manage Fast Track property claims (e.g. glass breakage, vandalism, machinery breakdown, car impact, storm/hail/snow, electrical damages, water damage, theft, fire, natural events/CAT and all risks) within delegated authority limits, delivering outstanding service to key brokers and clients in the French market.

This position offers a unique opportunity to develop your leadership career within a global insurance organisation, working closely with colleagues from many nationalities and languages at the Madrid EMEA Claims Centre

Key Responsibilities

Lead & Develop the Team

• Coach, mentor, and lead a team of Property Fast Track Claims Processors handling French property claims, promoting Chubb’s CODE culture and adherence to Chubb Claims Handling Guidelines, Madrid Claims Centre SOPs, and regional claims best practices.
• Monitor and evaluate team activity, providing regular feedback and support to drive performance, engagement, and talent development, and to build a high performing team.
• Foster a collaborative, supportive environment that encourages knowledge sharing and teamwork across the EMEA Claims Centre.

Claims & Operational Management

• Oversee the end‑to‑end handling of a portfolio of Fast Track property and technical risk claims for the French market, ensuring accurate assessment, proactive management, and timely settlement within delegated authority and SLAs.
• Ensure the delivery of professional, customer‑centric service to brokers and clients through clear, timely, and proactive written and verbal communication across all channels.
• Support the implementation of property claims strategies and core processes to deliver efficient service levels aligned with wider EMEA Claims and UW objectives.

Performance Management & Reporting

• Set, monitor, and challenge performance targets for the team, using key metrics such as Cycle Time, Reserve Completion, and response times for acknowledging correspondence and effecting payments.
• Provide monthly and ad‑hoc claims reports to the Claims Manager, using data and trends to identify opportunities for operational and customer service improvements.

Stakeholder & Relationship Management

• Build and maintain strong relationships with key stakeholders, including brokers, clients, internal underwriting and operations teams, and other business partners, ensuring timely and clear communication.
• Address issues such as late notification, case progress, and customer dissatisfaction, ensuring appropriate resolution and escalation where necessary.

Compliance, Quality & Controls

• Ensure key controls are active and effective, rigorously adhering to all compliance and regulatory requirements impacting the claims function.
• Use the claims peer review process and other quality assurance mechanisms to drive continuous improvement in claims handling and service quality.
• Maintain accurate and complete claims records and data integrity across all systems used by the team.

Training, Recruitment & Continuous Improvement

• Facilitate regular training sessions, coaching, and knowledge‑sharing initiatives to keep the team up‑to‑date on property coverages, French insurance conventions, legal principles, and Chubb policies.
• Participate in the recruitment, selection, and onboarding of new team members to build and maintain a strong, capable workforce.
• Analyse claims data and trends to identify and implement process enhancements,…