Services Engagement Director

** Job Description*
* ** Job Title**:
Service Engagement Director   
** Department & Team:
** Customer Success & Services, PS Iberia   
*
* Reports to:

** PS Regional Manager, Iberia  
** Location**:
Madrid (Flexible) This role opens opportunities for candidates based in
** Madrid**.

*
* What You’ll Do:

** The Services Engagement Director is responsible for implementing Professional Services
** business development
** strategy, identifying new business opportunities, maintaining key relationships, building Statements of Work and negotiating and closing business deals. This position will have quarterly financial targets (bookings and project profitability) that must be met in order for the organization to attain projected revenue and build consulting services backlog.  
*
* NOTE:

*
* ** Although titled Director, this is a hands-on individual contributor role with direct accountability for Professional Services bookings, deal execution, and customer outcomes, not a regional or department manager
***
* Key Responsibilities:

*
* ** Technical Knowledge*
* ** Contract and Negotiation Skills*
* ** Communication and Presentation Skills*
* ** Requirements*
* * Experience in Genesys Contact Center Solution Portfolio.
* Good to Have - Project Management Delivery or Customer Success Management experience.### Join our Talent Community.

Genesys empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI work forces.

To learn more, visit  is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.
Please note that recruiters will never ask for sensitive personal or financial information during the application phase.
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