Senior Manager, BSP Operations

Employment Type:

Permanent Contract Duration:3 years

At IATA, we represent over 350 airlines worldwide, striving to make aviation safer, smarter, more sustainable, and inclusive.

• Our Values are not just words on a page - they are the energy behind everything we do:
  ONE IATA - We collaborate across teams,
  TRUSTED - We do the right thing,
  INNOVATIVE - We make tomorrow better,
  INCLUSIVE - We embrace diverse perspectives.
• With over 30,000 courses available, we believe in continuous learning and support your growth in an ever-changing industry.
• Diversity, equity, and inclusion are our priorities. We are certified by the Equal Salary Foundation, offering equal pay and family-friendly policies.
• We encourage community involvement through volunteering and strive to make tomorrow better for aviation and our communities. We offer time off so you can support causes important to you.
• We promote work-life balance with flexible work options, including remote and hybrid work, a generous 'work from abroad' policy, and you get your birthday off!

The Billing and Settlement Plan (BSP) has long been the backbone of agency–airline settlement, processing over USD 230 billion annually and serving as the industry’s most efficient and trusted payment channel. As the travel ecosystem evolves and new distribution and payment modelsemerge, the BSP is at a pivotal moment. Its share of global passenger sales is declining, signaling the need for a renewed strategic focus to protect its relevance and unlock new growth.

To address this inflection point, IATA is launching aBSPGrowth

Programmebuilt around two pillars: (1) Retention and Growth of BSP Participation, and (2) Product Development and Innovation.

Thisprogrammeaims to strengthen BSP’s competitiveness, expand its value proposition, and secure sustainablelong‑termSCU growth across all regionsto reach1 billion transactions by 2030. Within this transformation, the Senior Manager, BSP Growth Operations will play a critical role in shaping and executing domestic BSP expansion, working closely with airlines, country managers, and local stakeholders to deliver successful market implementations. In parallel, the role will actively monitor BSP sales performance,identifying risks of declining SCU volumes amongparticipatingairlinesand driving targeted actions toretainand recover volumes.

The role will also focus on unlockingadditionalgrowth byidentifyingairlines with untapped BSP potential and supporting initiatives to increase their reported sales through BSP.

• Monitor and analyze SCU performance acrossparticipatingairlines,identifying trends, risks, and opportunities for growth or recovery.
• Engage with airlines, with the collaboration of Regional and Local offices, to address declines in BSP-reported sales, developing and implementing actions toretainvolumes and prevent further leakage.
• Identifyairlines with underutilized BSP potential and drive initiatives to increase their participation and reported sales.
• Coordinate planning and execution of market engagement workshops with target airlines and local stakeholders, in close collaboration with Country Managers.
• Gather insights from market discussions to shape a tailored BSP value proposition for domestic flows.
• Develop market‑specific proposals outlining the technical, operational, and financial advantages of domestic BSP participation.
• Lead the end‑to‑end implementation of domestic BSP rollouts, ensuring alignment, readiness, and successful onboarding across all stakeholders.
• Collaborate with all program team members, as well as relevant departments within and beyond the P&S division, including support functions.

• Universi…