General Manager

Job Type: Permanent

Job Schedule:

Full-Time

Company Description
The Hoxton Madrid
We are seeking experienced General Managers for  The Hoxton Madrid.

The Hoxton is coming to Madrid, a vibrant city of historic streets, buzzing plazas, creative energy, and a lively food scene. Located centrally on Plaza de Santa Ana, the hotel will feature 192 guest-rooms across five classic Hox categories, an open-plan lobby with all-day coffee, rooftop bar Cayo Coco for sundown cocktails, authentic Italian restaurant Bambini Club, and The Apartment - The Hoxton’s signature meeting and event space.

More about us…
The Hoxton is a series of open-house hotels, each in a neighbourhood that we love. Ever since we opened our first hotel in Shoreditch, we’ve never just been about offering a bed for the night. We want to be more than that: proving style doesn’t need to be sacrificed for good value and providing a place where guests can hang out alongside the locals and submerse themselves in the neighbourhood with vibrant, welcoming public spaces.

What's in it for you...

Join an innovative, fast-growing, international group that’s committed to not just building new hotels but building a global brand.

The chance to challenge the norm and work in an environment that is both creative and rewarding.

Become part of a team that’s very passionate about creating great hospitality experiences and building a portfolio of brands.

A competitive package and plenty of opportunity for development.

Excellent discounts across the entire Ennismore family of brands

What you’ll do…

Take full responsibility for the commercial success and overall performance of the property; from P&L, through to budgets, through to planning and forecasting (and re-forecasting).

Lead by example in creating a brilliant experience for our guests that exceeds their expectations and builds a great reputation for our properties.

To achieve and maintain the highest possible levels of customer service to both external and internal customers, forging long-term relationships with suppliers and contractors.

Make sure our brand standards are properly brought to life and to think outside of the box in how we ground the brand in the local market.

Make our own people a real focus, creating an environment where they feel supported, have opportunities to grow, and enjoy what they do!

Play a key role in managing the relationship with the central teams and owners.

What we’re looking for…

A strong hotel operator with local and international experience.

Comfortable handling all commercial aspects, including F&B, and able to strike the balance between commercial decisions and doing what’s right for the brand.

Passion for providing great guest experiences, rooted in high-quality service that feels natural.

Someone who leads from the front – you’re only as good as your team, know how to set standards, and motivate & develop those around you.

Good market & industry knowledge and connections that you can use to make sure the brand makes an impact.

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