Customer Support Agent

Are you passionate about delivering excellent customer service while working in a dynamic, fast-paced environment? We’re looking for a Customer Support Agent to join our team and provide top-notch assistance to our users.

• Ability to understand client needs and handle the negotiation process;
• Exceptional communication and problem-solving abilities;
• Experience in installing and setting up the themes and plugins;
• Understanding of the development processes and software lifecycle;
• Knowledge of CSS and website theme layouts;
• Familiarity with the Shopify platform (app installations, theme customizations, etc.);
• Attentiveness to details;
• Analytical mind and problem-solving aptitude;
• Strong organizational skills;
• Strong multitasking skills to manage several conversations and tasks simultaneously;
• Ability to remain organized and calm under pressure.

• Manage support tickets - help customers solve their issues;
• Ask customers targeted questions to quickly understand the root of the problem;
• Provide fast and quality support for our themes and plugins;
• Submit, test task for fixes (from clients, or Theme bugs);
• Cooperate with developers and other units (Project Managers, QA, Frontend, Backend, Design, Support, etc).
• Thursday, Friday - 5AM-12PM.

• Challenging tasks, professional growth opportunities, and mentorship;
• Competitive salary (reviewed regularly);
• Sports compensation;
• Paid vacation, paid sick leave;
• Health insurance;
• Comfortable office in the center of Lviv;
• Free English courses;
• Cool team and corporate events.

We look forward to reviewing your application and exploring the possibility of working together.