Marketplace Manager

About Our Client

Multinational company located in Madrid.

• Develop an online marketplace that leverages the existing company network to sell new, complimentary products and services, and in doing so creates new revenues for the company.
• Project manage the end-to-end process of the marketplace (business plan, resources, development and go-to-market).
• Define the necessary resources, budget, and technical specifications to build the marketplace from scratch.
• Design the short, medium, and long-term product roadmap, prioritizing features that maximize value for the customer and the business.
• Act as "KEY USER" of the platform, ensuring that the marketplace strategy is supported by robust technical solutions while helping technology teams understand the business context.
• Direct and supervise the technical team responsible for developing a robust, secure, and scalable platform.

• Ensure a first-class user experience that is smooth and intuitive, reducing friction from access to transaction, projecting an impeccable corporate image and creates value for the customer and the company.
• Develop a compliant customer data strategy.
• Identify, negotiate, and integrate strategic partners, building a catalog of valuable offerings that enrich our customers  experience.
• Lead the complete partner acquisition cycle, from prospecting to agreement signing.

• Ensure seamless integration of services and products from partners with invisible transitions between offerings.
• Direct and coordinate the successful platform launch in collaboration with Marketing, Legal, Operations, and other departments.
• Develop and implement clear and effective incentive schemes to drive new customer acquisition.

• Build comprehensive dashboards to track all critical marketplace KPIs (acquisition, conversion, retention, profitability).
• Conduct thorough data analysis to identify trends, opportunities, and potential issues.
• Analyze customer feedback to drive continuous improvements in products and services.
• Present executive-level performance reports with strategic recommendations for decision-making.
• Establish competitor benchmarks to identify market gaps and strategic opportunities.

• Foster and lead cross-functional and fluid collaboration between teams, ensuring that the Marketplace strategy is aligned with global business objectives.
• Collaborate with sales/operations and brand teams to align marketplace strategies with overall business objectives.
• Coordinate with the finance department on forecasts, budgets, and profitability analysis.
• Liaise with legal and compliance teams regarding marketplace regulations and brand protection.

• Minimum 5 years in E-commerce roles,product management or marketplace management
• Experience in launching digital products or business units from scratch
• Higher education (university studies in Business Administration, Engineering, Marketing or similar).
• Complementary education to higher studies: postgraduate studies (Master s or MBA) in Digital Business, E-commerce or Project Management.
• Advanced English and knowledge of other languages is valued.
• Five years of experience in E-commerce roles, product management or marketplace management with at least demonstrable experience in launching digital products or business units from conception.
• Experience in managing profit and loss accounts.
• Demonstrated experience and success in growing sales and market share on major platforms.
• Technical-Functional Mastery of E-commerce.
• Experience with marketplace management tools and analytical platforms.
• Strategic and Analytical Vision:
  Ability to define a business plan from scratch and make data-driven decisions.
• Project Leadership and Stakeholder Management:
  Ability to manage complex projects and align technical and non-technical teams.
• Innovation and continuous improvement from an entrepreneurial mindset.

• Final offer will depend on the real experience demonstrated along the process.
• Opportunities for professional growth and development.