RVP, Customer Success

Our global team of thinkers and doers is on a mission to simplify tail-spend purchasing around the world.

Brickell Key Centre II601 Brickell Key Drive Suite 500

Miami, FL 33131

USA

Tel Aviv

2 Battery march Park Suite 503

Quincy, MA 02169

USA

Toronto

212 King Street West Suite 600

Toronto, ON M5H 1K5

Canada

Tokyo

London

17-19 Foley St London W1W 6DW
United Kingdom

Competitive Compensation

Global Team & Mindset

Home Office Setup

Professional Development

Internal Mobility

Parental Leave

Team Outings

USA (Remote);
England;
Israel;
Madrid

Full time

Remote

Customer Success

Candex is a rapidly growing private global B2B fintech company on a mission to reshape the way businesses transact. Our tech-based solution makes purchasing fast and easy for enterprise buyers. Recognized in the Procure Tech 100 for Procurement Innovation, our SaaS Platform and accompanying services completely transform the buying experience for large companies around the globe. Buyers enjoy the simplicity of Candex for their purchases, vendors get paid faster, and procurement teams love the increased control they gain over purchases — Everyone wins!

We serve companies in the Global 2,000 and our existing clients include some of the world’s biggest corporations. We’ve raised over $130M from leading investors including Goldman Sachs, 9

Yards Capital, JP Morgan, American Express, Altos, Craft, and NFX. Available in almost 50 countries, Candex is expanding our already robust footprint and is looking for ambitious, fun people to join us on our mission to revolutionize the way businesses engage and pay their suppliers.

Candex is hiring an RVP, Customer Success to manage and develop customer relationships that drive retention, loyalty and growth worldwide. You’ll thrive in a high-growth startup, have deep procurement experience, and be comfortable operating with executive stakeholders. You will manage accounts – strategic positioning, product promotion, adoption, technical coordination and feedback to Product – while helping us build scalable ways of working and preparing to be a future leader as we scale.

Global relationship owner for Fortune 500 and FTSE 250 companies.

Own executive relationships: map stakeholders, run C‑suite meetings, deliver business reviews, and drive adoption from pilot to BAU plans.

Identify key client contacts to build a network, connect with SMEs, users and drive adoption.

Oversee and address any client or supplier support or technical issues.

Perform data analytics and watch KPIs to drive Candex usage and revenue growth.

Understand, influence and monitor key client KPIs, surface trends, and provide clear projections to clients and internal teams.

Be the trusted advisor to clients to shape their procurement / PTP spend management strategy and priorities.

Understand Candex products extremely well.

Identify product enhancements, improvements or expansions to meet the needs of Candex customers and create value for the organization and our clients.

Support Sales on expansion opportunities and strategic deal closures.

Build repeatable processes and infrastructure to scale the CS function.

Procurement domain expertise: hands–on experience in either procurement / PTP systems sales, implementation or procurement operations or transformation; familiarity with Ariba, or Coupa, and ERPs such as SAP, Oracle, including AP/payment flows and KPIs.

Experience working with Fortune 500 clients, preferably in an influencing / change / transformation oriented role.

Executive Presence: trusted to run C‑suite-level meetings; sets meeting objectives, prepares agendas, engages internal stakeholders and influences outcomes.

Demonstrable competency in:

Challenger Process: skillful, relaxed questioning; weaves data into teaching moments; surfaces client‑led opportunities and creates constructive tension.

Influencing & Tenacity: reliably moves clients to decisive action, anticipates stall points, derisks choices, and converts resistance into advocacy.

Client Relationship & Client Success Strategy: sets measurable success criteria, builds structured plans with owners and…