Global Training Specialist

Hitachi Energy is seeking a Global Customer Experience Training Specialist to join the Transformers Business Unit and help shape the future of energy through world‑class learning and development.

In this role, you will:

• Support the development and execution of a global training strategy.
• Design and enhance impactful learning programs.
• Collaborate with stakeholders and subject matter experts to deliver high-quality learning experiences.
• Contribute to strategic initiatives and work with innovative technologies.
• Expand your expertise in a dynamic, collaborative, and global environment.

• Support the development and execution of a global Customer Experience training strategy that contributes to business success.
• Gather insights and analyze data to identify skill gaps and prioritize high-impact learning initiatives.
• Design and enhance training programs that incorporate industry trends and innovative technologies.
• Help define and track key performance indicators to evaluate training effectiveness and business impact.
• Implement and optimize processes and tools to enable consistent and scalable training delivery worldwide.
• Build strong relationships with stakeholders to understand their needs and ensure alignment with organizational goals.
• Collaborate with subject matter experts to develop accurate, relevant, and engaging training content.
• Support communication strategies that increase awareness of and engagement with training initiatives.

• Bachelor’s or master’s degree in Engineering, Business Administration, Marketing, Communications, Education, or a related field.
• At least five years of experience in customer experience, marketing and sales, training, or learning and development.
• Strong communication and interpersonal skills, with the ability to collaborate effectively with stakeholders and subject matter experts.
• Hands‑on experience in developing engaging training content and learning materials.
• Ability to assess training needs, gather and analyze feedback, and support the continuous improvement of learning programs.
• Knowledge of learning management systems, particularly Cornerstone, as well as digital learning tools.
• Fluency in written and spoken English; additional languages are considered an advantage.
• A proactive, collaborative, and adaptable mindset, with the ability to work effectively in a global environment.

We believe great workthrives in an environment where people feel genuinely supported andfairly rewarded. Our benefits are designed to create real value for every individual – fueling engagement, performance, and growth. By prioritizing well‑being, we build a work place where personal and organizational success grow together.

The minimum salary for this position in Italy is starting from:
38.000 €.

The final offer will be based on candidate location, skills and qualifications, experience, and aligned with internal pay structures.

Our benefits offering for this rolegenerally include:

• Incentive Plan, Lunch ticket or canteen, Health Insurance, Pension Fund, Welfare, Flexible working hours, Hybrid work model,Well-being platform, Family Care Benefits, Parking and Partnerships (gyms, sports centers, stores).

Job type Full time

Work arrangement Hybrid

Experience Experienced

Job function Human Resources

Contract Regular

Publication date

Reference number R0138027

We are a global leader in electrification, powering the electricity era to meet the energy demands of today, and the next 25 years. As the energy arm of Hitachi Group, over three billion people depend on our pioneering, mission‑critical technologies to power their daily lives.

With over a century of innovation, we are addressing the most urgent energy challenge of our time: driving the evolution of the world’s energy system to ensure abundant, secure, affordable, and sustainable power for today’s generation and the next.

With an unparalleled installed base in over 140 countries, we are the grid ecosystem partner across the utility, industry, data centre, and transportation sectors. Headquartered in Switzerland, we employ over 56,000 people in 60 countries and generate revenues of around $20 billion USD.