Commercial Operations Specialist – Healthcare

The Company Dexcom Corporation (NASDAQ DXCM) is a pioneer and global leader in continuous glucose monitoring (CGM). Dexcom began as a small company with a big dream:
To forever change how diabetes is managed. To unlock information and insights that drive better health outcomes. Here we are 25 years later, having pioneered an industry. And we're just getting started. We are broadening our vision beyond diabetes to empower people to take control of health. That means personalized, actionable insights aimed at solving important health challenges. To continue what we've started:
Improving human health. We are driven by thousands of ambitious, passionate people worldwide who are willing to fight like warriors to earn the trust of our customers by listening, serving with integrity, thinking big, and being dependable. We've already changed millions of lives and we're ready to change millions more. Our future ambition is to become a leading consumer health technology company while continuing to develop solutions for serious health conditions.

We'll get there by constantly reinventing unique biosensing-technology experiences. Though we've come a long way from our small company days, our dreams are bigger than ever. The opportunity to improve health on a global scale stands before us.

Commercial Operations Specialist – Healthcare – Madrid, Spain Applicants must reside within Madrid. Candidates living outside of Madrid, will not be considered Please note, internally, this position is titled:
Business Process Analyst

At Dexcom, our Commercial Operations team plays a key role in ensuring that commercial processes run smoothly and efficiently, allowing our Sales teams to focus on supporting healthcare professionals and people living with diabetes. As our Commercial Operations Specialist, you will be a key operational partner for the commercial organization in Spain. Working closely with Sales, Customer Service, Billing and other departments as well as external healthcare stakeholders, you will help coordinate commercial processes, support issue resolution and contribute to delivering an excellent customer experience.

This position is ideal for someone who enjoys bringing structure to complex situations, coordinating across multiple stakeholders and continuously improving operational processes in a fast-paced environment.

Where you come in:
You support the day-to-day execution of Order-to-Cash (O2C) activities, helping ensure efficient order processing, billing coordination and issue resolution. You act as a key point of coordination between the Sales organization and cross-functional teams including Customer Service, Billing, Shipping, Finance and Technical Support. You monitor and follow up on operational issues related to orders, deliveries, invoicing and customer requests, ensuring timely communication and resolution.

You coordinate operational interactions with hospitals, healthcare organizations and external partners, supporting the execution of commercial processes and customer requirements. You provide administrative and operational support to the Sales organization, helping remove obstacles and enabling efficient field execution. You support commercial administration activities, including customer-facing documentation, contracts, offers, compliance records and audit-related documentation. You contribute to onboarding and operational readiness activities for new members of the commercial organization.

You document operational procedures, identify process gaps and support continuous improvement initiatives that enhance efficiency, scalability and customer experience.

What makes you successful:
You can communicate clearly and…