EU Specialist

Location:

Spain, Italy or Germany considered

Contract:

Permanent

We're looking for a commercially minded Reporting & Analysis Specialist to help shape the future of our Growth Markets business. In this role, you'll transform operational data into meaningful insight that improves customer outcomes, drives performance, and supports smarter decision-making across multiple European markets. Working closely with Operations, Finance, Analytics, Resource Planning and senior leaders, you'll help answer the key questions:
What's happening? Why is it happening? What should we do next? This is an exciting opportunity for an analytical professional who enjoys solving complex problems, influencing stakeholders, and turning numbers into actions that make a measurable impact. We particularly welcome applications from candidates based in our Growth Markets locations, including Spain, Italy and Germany, where your local market knowledge and understanding can add significant value.

• Develop and enhance reporting and dashboard solutions that provide a clear view of operational, customer, sales and claims performance.
• Identify trends, opportunities and risks across markets, explaining the drivers behind performance and recommending practical actions.
• Translate complex data into concise, impactful insights for operational and senior leadership audiences.

• Analyse operational performance across internal teams and external partners, identifying root causes of issues and areas for improvement.
• Measure the impact of initiatives, track performance against targets, and support evidence-based decision making.
• Develop leading indicators and early-warning measures that help teams proactively address emerging risks.

• Provide analytical support for forecasting, budgeting, capacity planning, target setting and incentive design.
• Assess business cases, operational changes and improvement initiatives to ensure investments deliver measurable value.
• Connect operational performance with customer outcomes, cost efficiency and commercial performance.

• Build strong relationships across Operations, Analytics, Finance, Planning and market leadership teams.
• Champion reporting consistency, data quality and performance transparency across Growth Markets.
• Present recommendations confidently, influencing priorities and helping stakeholders make informed decisions.

We’re interested in people who combine strong analytical capability with commercial awareness and the ability to influence others through insight. You'll ideally bring:

• Experience in reporting, business analysis, performance management, workforce planning, operational analytics or a similar analytical role.
• Strong ability to interpret large datasets and convert findings into clear business recommendations.
• Experience analysing operational performance metrics such as service levels, productivity, customer experience, sales performance, complaints or claims.
• Advanced Excel skills and experience using Power BI or similar visualisation tools.
• Excellent stakeholder management and presentation skills.
• A proactive, curious approach with strong problem-solving and root-cause analysis capability.
• It Would Be Great If You Also Have Experience with in customer operations, contact centres, outsourcing (BPO), insurance, financial services or other regulated environments.
• Exposure to multi-country or multi-market operations.
• Experience supporting forecasting, planning or commercial decision-making activities.

This role offers the…