Operations Specialist- Operations Vendor Oversight, AVP

Employer:

DWS Group

Title:

Operations Specialist
- Operations Vendor Oversight, AVP

Location:

Madrid

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Today, markets face a whole new set of pressures – but also a whole lot of opportunity too. Opportunity to innovate differently. Opportunity to invest responsibly. And opportunity to make change. Join us at DWS, and you can be part of an industry-leading firm with a global presence. You can lead ambitious opportunities and shape the future of investing. You can support our clients, local communities, and the environment.

We’re looking for creative thinkers and innovators to join us as the world continues to transform. As whole markets change, one thing remains clear; our people always work together to capture the opportunities of tomorrow. As investors on behalf of our clients, it is our role to find investment solutions. Ensuring the best possible foundation for our clients’ financial future.

And in return, we’ll give you the support and platform to develop new skills, make an impact and work alongside some of the industry’s greatest thought leaders. This is your chance to achieve your goals and lead an extraordinary career. This is your chance to invest in your future. Read more about DWS and who we are here.

The COO Division is a key enabler for DWS and is integral to the future success of the company by delivering world-class services across a set of key functions. It covers essential Technology and Operations capabilities to deliver a platform which is efficient, scalable, resilient and agile. Operations Vendor Oversight is part of the COO Division and is responsible for the governance and oversight of strategic service providers across retirement savings accounts, Riester pensions, Transfer Agent and Registrar services, and Fund Administration.

The function comprises two teams:
Retained Organization Morgen Fund, which oversees Morgen Fund across Riester, retirement savings accounts, and Transfer Agent and Registrar services; and Fund Admin Oversight, which oversees Fund Accounting and Transfer Agent and Registrar services delivered by other strategic partners. Combining deep operational and regulatory expertise with strong vendor governance, the team promotes stable, transparent, and resilient outsourced services through clear ownership, close collaboration, and continuous improvement.

As part of this agenda, the successful candidate will be expected to actively contribute to automation, AI-enabled process improvement, data-driven controls and smart workflow design, while ensuring that operational risk, auditability and sound governance remain embedded in everything the team delivers.

As our Operations Specialist
- Operations Vendor Oversight, AVP you will:
Oversee outsourced services through a robust governance framework aligned with internal policies, service standards and German regulatory outsourcing requirements, including recurring due diligence throughout the contract lifecycle. Develop and maintain service catalogues, Service Level Agreements, management information and Key Performance Indicators, and monitor performance through risk-based controls and regular service reviews. Prepare, lead and document service review, due diligence and management escalation meetings, and contribute to annual outsourcing reports for the relevant DWS entities.

Act as the key interface between DWS Business Owners and service providers, coordinating enquiries, complaints and escalations while ensuring incidents are resolved promptly and outsourcing risks are identified and communicated. Support the joint project book of work, including regulatory and strategic initiatives, and…