Casualty Claims Adjuster

Join us as a
** Casualty Claims Adjuster
** to take on key responsibilities within a world-class claims function.

As a
** Casualty claims adjuster**, to provide effective claims handling in accordance with the Claims Department’s guidelines and procedures in Casualty. The Claims Adjuster will investigate and evaluate low and medium severity Casualty claims. They will participate in all aspects of a claim file, including data gathering, investigation, development of claims summaries and timelines and vendor assignment.  Role will be client facing and in addition to coverage, legal liability and quantum analysis, will include interaction with brokers, insureds, external providers and internal stakeholders.
** Make your mark in Claims
** Our claims teams are the proven problem solvers of choice for clients, delivering consistent technical excellence and showcasing our service differentiation to create an unparalleled global claims handling experience. Through a robust stakeholder feedback loop and supported by consistent processes and leadership, we take pride in delivering responsive, fair and professional service with empathy and efficiency.
** How you will create an impact
** Focused on
** Casualty
* * business, you will be responsible for a portfolio of high value, managing complex claims from coverage inquiry through legal liability assessment and quantum analysis, to timely and accurate resolution,  where appropriate within authority limits and providing a high standard of customer service.

Your goal will be timely, accurate and customer-focused claim resolution, minimizing indemnity exposure and mitigating vendor and legal expense – you will actively promote and demonstrate the principles of ‘Treating Customers Fairly’ in claims handling.
* Assists with and/or directly handles all aspects of a claim file from beginning to conclusion, including the investigation, determination of liability, confirmation of coverage, assessment of damages, and drafting of claim evaluation for recommended action.
* Investigates claims, obtains appropriate data, and assembles appropriate information and facts regarding claims.
* Utilizes litigation management and claims management information systems to maintain, organize, and retain relevant claims data and files.
* Reviews all claims for status of investigation, assessment of liability, documentation of damages, adequacy of reserves, evaluation of expert witnesses, documentation of recent developments and current plan for claim resolution within AIG´s Best Practices.
* Maintains collaborative working relationships with other departments and entities to facilitate quick responses to internal and external customers.
* Participates in problem solving and problem resolution, in accordance with Company policy, guidelines and statutes, and regulatory agency requirements.
* Performs miscellaneous job-related duties as assigned including list run rates.
* Conduct salvage, subrogation, or other recovery proceedings through close monitoring. Investigate Fraud and ensure timely advice, relevant supporting documents and responses to enquiries are provided to coinsurers/reinsurers to settle their share promptly.
** What you’ll need to succeed
*** Strong experience and knowledge as a specialist in casualty technical claims topics
* Fluent in Spanish and in English languages, both written and spoken.
* Advanced knowledge of legal / regulatory and litigation / procedural requirements for General Liability.
* Policy language skills enabling accurate and consistent policy wording interpretation.
* Experienced in stakeholder management, both internal (underwriting, distribution, actuarial, finance and executive management) and external (brokers, major account clients)
* Proficiency in the use of computers and Microsoft Office software. Especially excels files.
* Attention to detail maintaining accuracy in data collection and management.
* Team Player.
* Self-motivated.
* Clear confident telephone manner.
* Good communication & interpersonal skills.
* Show emotional control and behaviour under pressure.
* Remains positive and enthusiastic when dealing with difficult people.
** We are an Equal…