Digital Product Expert - Insurance

Digital Product Expert

At ING we are looking for a Digital Product Expert for the Protection Team Your role and work environment:
We are looking for a talented and enthusiastic Digital Product Expert to join our Insurance Team of Insurance Tribe, very familiar with project management skills, used to work with IT projects. The responsibility of this team is to deploy insurance products that change how people feel about insurance, with personal, fair and transparent propositions. You will help us to develop new customer features, seamless customer processes and new enablers to be faster in future developments.

As a start, you will be taking part as Digital Product Expert of the development of the New Life Insurance standalone and linked to mortgages. A complete new proposition for our customers. This requires the connection of an IT team, CX, UX, Marketing, Ops, Finance… and also our colleagues of the Mortgage Tribe. Once fully developed, you will promote and position our insurance in the market, thinking beyond to compete in current and future landscape supporting ING’s profitable growth.

You have an end-to-end responsibility for providing customers the most reliable and innovative way of managing their relationship with us, focusing on delivering the products and services they need, boosting sales while leveraging on the brand and bank customer obsession. You are the “Business Guardian” of your product/service working with Risk, Compliance, and Legal stakeholders, to make sure our products and services comply with regulation and policies.

You will work closely with customers and key stakeholders to achieve the initiatives that respond to the vision, strategy and road map of ING Spain, specially with the insurer and ING assisted channels. You are passionate about improving the customer’s experience in the different channels and have a broad knowledge on products and services strategy. You have a data mindset;

you observe what happens around you and what we are building and challenge or adapt if we are not going in the right direction. You work in Agile teams, focusing always in delivering value to our customers in a fast way while continuously improving the way we work. You are also an active member of a Chapter supporting in improving the way of working and where you work on your craftsmanship.

You are a team player. You are actively involved in the maintenance, development and realization of (new) services & functionalities. As an expert, you will deliver all the necessary business know-how and skills within the Squads to realize the shared Tribe purpose. As a Digital Product Expert you will report to a Product Owner and in certain touchpoints to the Insurance Tribe Lead.

As a Product Strategy Expert you will:
Product & Service Strategy:
Lifecycle management to develop, launch and maintain an attractive and compliant value proposition in the market, providing the best customer satisfaction. Responsible for guaranteeing bank revenue and benefit-cost balance, presenting business cases with benefit tracking after the implementation. Commercial acumen to ensure accomplishment of business results.
Agile Delivery:
Coordinate and IT team, jointly with the PO, and follow up the relationship with the insurer. Translate business needs into requirements for the implementation. Prioritize initiatives in short cycles, based on value delivery for our customers, defining an initial MVP to be improved with the feedback gathered. Strive for efficiency, reducing complexity in our definitions and pursuing innovative solutions. Manage dependencies, non-financial risk issues and impediments.

Help to stablish pricing strategies for ING Spain´s insurance products, to create the…