Multinational Client Services Specialist

Multinational Client Service Specialist
Madrid, Spain
Join a leading multinational insurance company within the AXA Group’s P&C and Specialty Risk division. We offer insurance coverage for companies and multinationals in over 200 countries, managing complex industrial risks across Property, Casualty, Financial Lines, and Specialty lines.
As a key member of the Operations team in AXA XL Madrid, you will ensure the efficient management of the end-to-end policy lifecycle, providing insurance coverage to clients worldwide.
You will join a team that aims to provide a high-quality service for our clients, working closely with underwriters, brokers, foreign AXA XL offices and network partners.
The position is based in our Madrid office, with a minimum requirement to work in the office three days a week.
AXA XL is an Equal Opportunity Employer.

What you’ll be doing
What will your essential responsibilities include?

• Act as a primary point of contact for clients, brokers, and other external parties, ensuring clear and professional communication about the status of insurance contracts (including documents issuance, bookings, outstanding premiums, and instructions to network partners);
• Collaborate closely with underwriters, colleagues from other AXA XL offices, such as AXA XL’s global service team and network partners, to guarantee timely and accurate account handling;
• Verify and review policy documents, invoices, and premiums, maintaining data accuracy and data quality within our systems;
• Manager and monitor premium flows and related transactions across clients, brokers, co-insurers, and reinsurers to ensure smooth and efficient processes;
• Actively contribute to process improvement initiatives by providing structured feedback and supporting ongoing workflows optimization and technology tools development;

You will report to the Team Lead Operations
What you’ll bring
We’re looking for someone who has these abilities and skills:

• Previous experience in administrative and/or customer facing roles in complex organizations. Experience in Insurance sector will be a plus.
• Fluent Spanish and English (B2 - C1 level CEFR) with excellent communication skills
• Effective relationship management skills, capable of maintaining relationships with internal clients, vendors and brokers.
• Excellent organisational skills, with the ability to prioritise tasks and meet deadlines in a fast-paced environment.
• Problem-solving mindset, with a proactive attitude and flexibility to adapt to evolving business needs and new challenges.
• Proficiency in Word, Excel, PowerPoint, and Outlook
• Good team player, capable of self-learning and able to work within a team environment.

What we offer
Inclusion
AXA XL is committed to equal employment opportunity and will consider applicants regardless of gender, sexual orientation, age, ethnicity and origins, marital status, religion, disability, or any other protected characteristic. At AXA XL, we know that an inclusive culture and enables business growth and is critical to our success. That’s why we have made a strategic commitment to attract, develop, advance and retain the most inclusive workforce possible, and create a culture where everyone can bring their full selves to work and reach their highest potential.

It’s about helping one another — and our business — to move forward and succeed.

• Five Business Resource Groups focused on gender, LGBTQ+, ethnicity and origins, disability and inclusion with 20 Chapters around the globe.
• Robust support for Flexible Working Arrangements
• Enhanced family-friendly leave benefits
• Named to the Diversity Best Practices Index
• Signatory to the UK Women in Finance Charter

Learn more at  AXA XL is an Equal Opportunity Employer.
Total Rewards
AXA XL’s Reward program is designed to take…