Technical Service Admin Support; Contrato de sustitución de persona trabajadora

Job Function

Customer Management

Technical Field Service

Professional

Madrid, Spain

About Orthopaedics

Fueled by innovation at the intersection of biology and technology, we’re developing the next generation of smarter, less invasive, more personalized treatments.

Are you passionate about improving and expanding the possibilities of Orthopaedics? Ready to join a team that’s reimagining how we heal? Our Orthopaedics teams help keep more than 6 million people moving each year while delivering clinical and economic value to surgeons and healthcare systems. Our teams build solutions for joint reconstruction; trauma and craniomaxillofacial; sports, extremities, and elective foot and ankle;

spine; and robotics and digital surgery.

Your unique talents will help patients on their journey to wellness. Learn more at

We are searching for the best talent for a Technical Service Admin Support (Employee Replacement Contract).

The position provides administrative and operational support to internal teams within the customer service function, ensuring accuracy, timeliness, and quality of deliverables through routine processes. The role supports high standards of professionalism, efficiency, personal communication, discretion, and independent judgment.

• Contributes to the Technical Field Service support function under general supervision, following routine administrative processes to ensure accuracy, timeliness, and quality of deliverables.
• Provides support for internal teams in the customer service function and assists in the achievement of operational targets by executing tasks that are typically routine.
• Composes and manages work orders using computer systems to track time and expenses for field service jobs.
• Responds to customer requests for emergency service and supports the coordination of related activities.
• Performs parts inventory maintenance to ensure required parts are available when needed for repairs.
• Inspects equipment to identify malfunctions or defects (e.g., clogged fuel filters, leaking oil pans) and escalates findings as needed following standard procedures.
• Demonstrates Johnson & Johnson’s Leadership Imperatives and Credo in day-to-day work and interactions.

• Bachelor's Degree (Business Administration, Industrial Management preferred)
• Fluent English (spoken and written) to support communication and documentation needs.
• Experience or working knowledge of ERP/CRM platforms such as SAP, JDE (JD Edwards), and Salesforce.
• Solid office productivity skills (Ofimática):
  Excel, Outlook, Word (and related tools) for daily tracking, reporting, and coordination.
• Professional communication, discretion, attention to detail, and ability to work with routine processes in a structured environment.
• Operates under general supervision within the Technical Field Service unit, collaborating closely with internal customer service and field teams.

Johnson & Johnson announced plans to separate our Orthopaedics business to establish a standalone orthopaedics company, operating as DePuy Synthes. The process of the planned separation is anticipated to be completed within 18 to 24 months, subject to legal requirements, including consultation with works councils and other employee representative bodies, as may be required, regulatory approvals and other customary conditions and approvals.

Should you accept this position, it is anticipated that, following conclusion of the transaction, you would be an employee of DePuy Synthes and your employment would be governed by DePuy Synthes employment processes, programs, policies, and benefit plans. In that case, details of any planned changes would be provided to you by DePuy Synthes at an appropriate time and subject to any necessary consultation processes.

Account Administration, Analytics

Accountability, Analytical Reasoning, Communication, Customer Empathy, Customer Service, Customer-Support, Customer Support Operations, Customer Support Trends, Data Reporting, Detail-Oriented, Equipment Maintenance, Innovation, Issue Escalation, IT Service Desk, Process Oriented, Project Management Office (PMO), SAP Field Service Management, Service Request Management