Customer Operations​/Travel Consultant F​/H

Customer Service Support :

• Processing customer enquiries (in person, by email and over the telephone)
• Processing customer bookings, cancellations and amendments
• Processing driver license translations (booking, shipping, troubleshooting)
• Managing customer and supplier invoicing
• Promotion and upselling of catalogue services and products
• Dealing with customer issues and complaints
• Customer after sales related financial activities (Processing payments, refunds and credit notes)

• Stock management (maintain adequate levels of stock/supplies)
• Office procurement (anticipate and secure availability of stock/supplies)
• Manage daily exports (organise shipping and office pick‑ups)
• Resolve any production issues (s, lost products, delivery issues)
• Dealing with shipping carriers and suppliers (domestic and overseas)

• Effective management of sales enquiries
• Liaise with Ops Team to handle all booking aspects, including flights ticketing, accommodation, tours, and activities (Processing cancellations and amendments)
• Arrange and deliver top quality and complex itineraries
• Cross selling and upselling of all JE services and products
• Ensure client expectations are meet, providing expert advice
• Excellent knowledge of Japan as destination
• Deliver high levels of customer service
• Representing the company during B2C and B2B events