Customer Service - German Market

Job Overview:

Are you passionate about financial services, digital banking, and investment products? Join the world's most successful BPO organization and a global leader in banking customer experience in vibrant Madrid, Spain! In this prestigious, customer-centric role, you will interact with high-level clients of one of Europe's leading digital banks, providing premium support, account management, and introducing innovative, high-return savings and investment products to the German market.

• Deliver exceptional customer service to banking clients via phone, email, Whats App, and live chat channels.
• Assist customers with core banking issues, including account openings, password locks, transfers, and general inquiries.
• Manage back-office administrative tasks, ensuring thorough follow-up and tracking of any platform anomalies.
• Educate clients on available banking and investment options, ensuring full compliance with internal and external transparency, service information, and client protection regulations.
• Actively meet defined quality standards and corporate sales/commercial objectives.

• Native or C2-level proficiency in German with strong professional communication skills.
• Educational background in Business Administration, Mathematics, Law, or a related field is highly valued.
• Prior experience within the banking, financial services, or investment sector is a strong plus (but not exclusive).
• Proficient general IT skills, including hands-on experience with MS Office (Excel, Word, PowerPoint).
• Exceptional customer orientation, active listening skills, empathy, and strong analytical capacity.
• Proactive, results-oriented attitude with the commercial capability to discuss financial products comfortably.
• Highly organized individual who thrives under pressure and adapts well to evolving financial technologies.

• Full-time position (38.5 hours per week) with a stable, secure Indefinite Contract.
• Shift
  
  Schedule:
  
  2:00 PM to 10:00 PM, Monday to Sunday (includes 2 days off per week and 2 full weekends off per month).
• Competitive Salary: 20,730€ gross/year.
• Generous Annual Leave: 32 calendar days of vacation per year.
• Excellent work environment with a highly motivated team and genuine, structured career growth paths.
• Lucrative Referral Program:
  Bring a friend and receive a bonus of up to 2,000€ depending on the project.