Coordinator Dutch CRO

Career Opportunities:
Coordinator Dutch CRO Madrid (4951)

Requisition
4951
-Posted
- Other

- Spain

Minor Hotels is a global hospitality group operating over 550 hotels, resorts and residences in 56 countries in Asia-Pacific, the Middle East, Africa, the Indian Ocean, Europe and the Americas. As a hotel owner, operator and investor, Minor Hotels fulfils the needs and desires of today’s global travellers through its diverse portfolio of eight hotel brands – Anantara, Avani, Elewana, NH, NH Collection, nhow, Oaks and Tivoli.

As part of Minor Hotels, the region of Minor Hotels Europe & Americas is responsible for more than 350 properties in 30 countries and plans to grow across all segments, with a focus on its upper-upscale and luxury brands.

The person who joins us will be part of our reservations department, coordinating a team of agents to manage the requests received through the different sales channels of our customers.

Functions:

• Continuous evaluation, through listening, monitoring, etc.
• Feedback Individual/group sessions with agents.
• Management - Coordination and continuous monitoring of the team of agents.
• Creation and monitoring of action plans to achieve objectives.
• Constant reporting to platform managers.
• Control of the sizing and balance of the workload.
• Resolution of doubts and incidents.
• Team management and motivation.
• Quality Management.

What are we looking for?

• We are looking for an experienced Call Center coordinator for a team of agents.
• Oriented towards objectives and results.
• Native/Bilingual Level of English and Dutch
• Communication skills, persistence, ability to work in the face of challenges, initiative and decision making, with leadership capacity.
• Teamwork.
• Be a goal-driven, determined person being able to meet deadlines and work well under pressure.
• Have the ability to effectively multi-task and juggle multiple responsibilities at once.
• Organized and methodical person.
• Critical thinker and problem-solving skills essential

Offered

• Integration into a dynamic team, focused on excellent service.
• Remuneration according to the position.
• Continuing Training Plan to enhance professional development
• Access to the e learning training platform
• Commissions as a percentage of objectives.
• Possibility of functional, national and/or international mobility
• Incentives and Benefits Plan.
• Ticket Restaurante.

Are you looking for a new challenge? Apply now!

Minor Hotels Europe & Americas is dedicated to fostering an inclusive working environment where every individual is valued and equally encouraged. We warmly welcome individuals from all backgrounds and abilities.