Community Associate, Servicio Al Cliente

Community Associate

As a Community Associate, you will be the primary point of contact for the Community, representing WeWork and supporting the Community Management team. Your responsibilities include building a welcoming environment, managing front‑desk operations, facilitating events, and ensuring smooth building functions.

• Front Desk Management:
  Cover the front desk during business hours, greet members and guests, enforce guest policy via Welkio tablet, maintain cleanliness and organization, and address member and guest inquiries.
• Member Relationship Building:
  Learn member and guest names, anticipate needs, and personalize the experience to strengthen community ties.
• Event and Membership Engagement:
  Provide feedback on programming, evaluate events for attendance and impact, promote events, coordinate operational requirements, and communicate events through Kube or equivalent systems.
• Building Operations and Management:
  Handle mailroom tasks, manage keys and keycards, support automated coffee machines, and troubleshoot lost packages or other logistical issues.
• Operational Compliance:
  Maintain building‑specific forms, ensure proper courier and mail policies, and safely manage emergency equipment.

• College graduate preferred but not required.
• 1+ years of hospitality experience.
• Customer service and/or sales experience.
• Strong verbal and written communication skills.
• Outstanding interpersonal and multitasking abilities.
• Integrity, dependability, responsibility, accountability, self‑awareness, strong work ethic, and compassion.
• Passion for entrepreneurial communities and an understanding of WeWork’s mission and values.
• Basic computer proficiency.

We are an Equal Opportunity Employer.