Client Management Support

The opportunity:

Client Management Support, Global Payment Solutions

Being part of HSBC in Spain, you’ll help evolve and grow our business.

• Support the department that provides services to Social Security, mainly in administrative and customer service tasks, and on the corporate side in everything related to pricing and billing, reviewing applied rates, and confirming that rates are set up correctly.
• Field and resolve complex service inquiries; ensuring timely response and proactive communications until the client’s expectations are met.
• Be accountable for client escalations; business‑as‑usual escalations as well as global service escalations, inquiries and/or projects. Coordinate remediation of issues and communicate to clients/internal stakeholders.
• Monitor client case type/activity to identify potential issues and opportunities for improvement. Proactively identify risks and issues as part of complex query oversight.
• Oversee local client‑initiated projects; facilitate local completion of global client‑initiated projects.
• Engage with Global counterparts for maintenance requests, client queries and escalations.
• Identify and action red flags before they become client‑identified issues.
• Develop and maintain internal and external contact list.

• Fluency in English and Spanish.
• University level education or a similar qualification, and preferably previous experience.
• Experience working within a fast‑paced customer service‑oriented environment with continually changing priorities.
• Effective communication and interpersonal skills with experience in interacting cross‑functional lines.
• The ability to build relationships with internal and external stakeholders with empathy.
• Knowledge on Cash management products.

• The pay range for this role is 31,776 € - 33,000 €.
• HSBC operates multiple variable pay plans, to reflect the diverse nature of the businesses, roles and markets in which we operate. Variable pay is designed to reward colleagues for their individual performance and contribution, as well as the performance of their relevant Business / Infrastructure, and the overall Group.
• We offer a comprehensive and competitive package of benefits covering healthcare, life assurance, pension, and family friendly leaves, as well as many other benefits to support your wellbeing.

Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best.

If you have a need that requires accommodations or changes during the recruitment process, please let us know.

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