Receptionist, Servicio Al Cliente

Job Description Summary

The receptionist is responsible for ensuring that the stay of residents and guests is exceptional, guaranteeing that service quality exceeds their expectations.

They will be part of the reception team, carrying out customer service and administrative tasks with the aim of contributing to occupancy, satisfaction, and retention.

• Support the creation of a memorable experience for residents and guests, exceeding expectations in every interaction.
• Deliver all aspects of customer service, anticipating needs and providing comprehensive, excellence‑oriented service.
• Provide proactive reception and customer service, ensuring all enquiries are handled promptly and efficiently.
• Answer phone calls and manage associated tasks, or redirect them to the appropriate team to ensure proper resolution.
• Assist with check‑in and check‑out processes, ensuring a smooth and professional experience.
• Carry out Health & Safety activities in accordance with company policies.
• Perform other assigned tasks, ensuring the proper functioning of daily operations.
• Support incident resolution, ensuring quick and customer‑focused responses.
• Manage payments and cash handling accurately and in line with established procedures.
• Prepare operational reports: arrivals, departures, urgent incidents, maintenance, among others.
• Ensure the correct submission of the travellers report to the police, in compliance with current regulations.
• Inform management of any serious incidents occurring during the shift.
• Act as a role model for corporate values.
• Assist with tour activities, ensuring standards are met and providing follow‑up and feedback.
• Participate in the leasing process: traffic, prospect qualification, documentation, and move‑in/move‑out procedures in line with internal policies.
• Use corporate systems to generate reports, manage availability, register requests, and report incidents, ensuring data accuracy.
• Interact proactively with residents and guests to enhance service quality.
• Promote satisfaction and retention through efficient responses to questions, requests, and complaints.
• Maintain relevant local knowledge for residents and guests (transportation, universities, leisure activities, nearby services).
• Collaborate with the maintenance team to ensure facilities meet corporate standards and coordinate the presentation of show flats.
• Ensure all operations comply with current regulations and Greystar’s internal policies.

• Good general level of education.
• Proficiency in Microsoft Office (Word, Excel, Outlook).
• Competence in Mews and Yardi operational software (training will be provided).

• Previous experience in reception, customer service, or front office roles in hotels, student residences, or hybrid accommodations.
• Knowledge of check‑in and check‑out processes, reservations, and handling both long‑ and short‑term stays.
• Experience during peak operational periods (start of academic year, tourist seasons).
• Use of PMS, CRM, booking platforms, and corporate tools.
• Experience in incident resolution and coordination with internal teams.
• Basic knowledge of payments, cash handling, invoicing, and administrative tasks.
• Experience in multicultural environments.
• Ability to work both as part of a team and independently.
• Flexibility for rotating schedules from Monday to Sunday.
• Proficiency in English, spoken and written.
• Enthusiasm for delivering an exceptional experience and for continuous learning.