Customer Service Representative

Puesto: Customer Service Representative )
Position Summary  The Customer Care representative is responsible for ensuring that customers are provided best in class customer support. Key responsibilities include promptly entering incoming purchase orders and supporting sales representatives.
Responsibilities   Promptly enter purchase orders to meet or exceed agreed service levels.
Partner with Customer Care Leads to guarantee achievement of service level agreements.
Identify gaps in customer care processes and partner with the customer experience team to resolve.
Qualifications   Bachelor's degree in any field.
Languages (Required):
English (C1), Spanish (C1).
Languages (Preferred):
German, French, Italian, or any additional languages.
Minimum 2 years' experience in Customer Service/Care roles within B2B business segment.
Utilizes data (KPIs) to drive business results.
Equal Employment Opportunity  Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or any other protected category.

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