Agent, Customer Services Mad

Puesto: Agent, Customer Services Mad )
Location:

Madrid-Barajas Intl Apt (MAD-TRML)
Intro  Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life.

Feel free to enrich both your personal and work life and hop on board!
Why you’ll love this job  The job is a member of the Madrid Airport team. You will be responsible to support the General Manager in delivering a safe and first class airport experience to our customers. You will be expected to have an understanding of all areas of customer service and security and to work flexibly across all functions in both areas.

On a day to day basis, you will report into and take instruction from the General Manager, Lead Agent and ISC in customer service and security.
What you’ll do   Provide a consistently high quality customer service and ensure a seamless experience at all contact points
Perform a range of airport related duties and is prepared to support the daily operation in any capacity required in the following areas:
Check-in, Security, Gates, Transfer, Arrival, Baggage Services and ticketing (ATAC)
Perform all customer service and security functions where passenger contact is involved, i.e. check passengers’ documents and screen passengers at check-in and at the departure gate
Work closely with and take instructions from the Lead Agents responsible for the flight/work areas/shift
Conduct relevant administrative duties e.g. ASR, pre-flight and post flight departure
Represent American Airlines by adhering to the uniform standards and by adopting a customer focused approach at all times
Promote and sell American Airlines services and products to our customers
Attend and complete all compulsory training by given deadlines
Adhere to and promote safe working practices at all times

Carry out any other reasonable duties consistent with the post

Minimum Qualifications  Education & Prior Job Experience   Excellent interpersonal skills
Possess a solution orientated approach
Have the ability to resolve conflicts within time constraints and without losing control
Have the ability to handle stress effectively and work with minimum supervision
Possess a strong customer focus and enjoy face to face contact with customers
Be a representative of the company at all times
Be well groomed appearance & adhere to the uniform standards at all times
Be willing and able to work in a shift environment (including weekends, bank and public holidays)
Be reliable and punctual
Comply with all American Airlines policies and procedures
Have the ability to communicate both written and verbally in  English and in Spanish :
Be willing and able to successfully complete all relevant training
Hold an AVSAC security exam

Preferred Qualifications   Working knowledge of SABRE or QIK SABRE would be an advantage
Prior customer services experience would be an advantage
Prior airport experience would be an advantage

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