Inclusion & Diversity Specialist

Puesto: Inclusion & Diversity Specialist )
Company Overview  We are Impress. We believe everyone deserves a smile they’ll love. We are the largest chain of ortho clinics with fully digital processes in Europe.
Responsibilities   Deliver an excellent customer experience to each and every one of our patients
Ensure that every call, email, and meeting leaves our patients happy
Engage with our patients and build a connection to keep them excited about their journey to a perfect smile
Provide excellent customer service through different channels such as video and audio, emails, SMS, Whats App, and live chat
Make calls, book and confirm appointments, and follow up with patients
Explain our product and guide customers through the process and timelines
Clarify requirements and help our patients complete documentation as needed
Proactively recognize and report trends and potential weaknesses
Contribute to the improvement of our products and processes
Help create solutions to enhance the customer journey
Work with teammates to foster a positive and energetic atmosphere
Qualifications   University Degree in Dentistry with experience in Orthodontics
Experience in a similar position
Fluent level of Portuguese, English or Spanish is a plus
Self‑discipline and motivation to learn
Commitment and goal orientation

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