After Sales Operation Manager

Puesto: After Sales Operation Manager )
Job Description:

After Sales Operation Manager

Location:

Madrid, Spain
On‑board time: ASAP

About us  We are a technology company driven by the passion to create the ultimate products, with smart terminals and intelligent services at its core. Founded over 20 years ago, our headquarters are in Dongguan, China, and we still have over 80% of employees working in R&D. We have more than 300million active users worldwide and rank 5th in global market share.
One dream. One team  We believe in creating a vibrant culture in Europe. Our team is courageous, ambitious, authentic and multicultural with 15 nationalities and growing. We celebrate each nationalities' special day and make sure your voice is heard and your culture is respected.
Your journey ahead  You will work with multiple location teams across Europe, responsible for vivo’s Europe after‑sales and pre‑sales work.
Your Challenges   Customer service satisfaction and KPI management across Europe, following up on achieving local assessment service goals.
Implement the headquarters’ overseas customer service work plan and service strategy.
Formulate European service policies, develop processes, promote service content implementation, and plan service innovation activities.
Manage market product reputation information and quality issues.
Oversee local service teams of agents and service providers, handling customer and user complaints in Europe.

Your profile includes   Excellent communication skills with strong logical thinking, a clear sense of goal, and rapid learning and iteration ability.
Strong sense of responsibility and execution, capable of independently completing projects and driving the team to achieve goals.
Proficient in Chinese and English communication, able to thrive in a dynamic and fast‑paced environment.
What we offer?
Company sports membership.
Trust‑based flexible working model.
Daily food voucher with fresh fruit basket.
Support for maintaining a healthy work–life balance.
At vivo, we are committed to providing equal opportunities. We value diversity and inclusion and do not discriminate against people on any basis, such as religion, color, nationality, gender, sexual orientation, age, marital status, or disability.

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