Customer Onboarding & Enablement Specialist - Nalanda Global

Puesto: Customer Onboarding & Enablement Specialist - Nalanda Global )
About Us  Nalanda is a leading Spanish multinational dedicated to bridging the gap between large companies and their suppliers through an innovative digital platform. Our platform streamlines business processes such as document exchange, purchases, invoices, and vital business information. We specialize in coordinating activities between contractors and their suppliers, minimizing costs, time, and risks, while fostering transparent and effective business relationships.
We are a dynamic, forward‑thinking company committed to building an inclusive workplace where talent thrives. At Nalanda, we believe that the development of people drives organizational success. Join us as we continue to build a culture of growth, inclusivity, and excellence.
We are also part of Once For All, an international group with a presence in the UK, France, Latin America, and more than 1,000 people working on digital solutions for supply chain management and regulatory compliance.
Role Summary  We are looking for a Customer Onboarding & Enablement Specialist to help scale customer education and drive product adoption across our growing customer base.
In this role, you will design and deliver customer learning experiences, develop educational content, and support customers throughout their onboarding and product adoption journey.
This is a great opportunity for someone passionate about customer education, product adoption and scalable enablement in a SaaS environment.

Key Responsibilities   Develop and manage self‑service knowledge bases for Nalanda Integral customers, working closely with the Verification, Marketing, Product, CX and Customer Success teams to support both buyers and suppliers.
Ensure that knowledge base content is easily accessible within the platform and remains accurate and up to date.
Audit existing training materials and convert them into knowledge base articles suitable for different customer audiences.
Collaborate with Customer Support, Verification, Customer Success and Buyer Success teams to validate the accuracy and relevance of content.
Deliver one‑to‑many training sessions to large groups of customers.
Facilitate product adoption webinars for different customer segments.
Support the launch of new products and features by updating existing knowledge resources and creating instructional content.
Work closely with Product Owners, Product Marketing and Internal Enablement teams to produce guides, articles, webinars and best‑practice resources.
Collaborate with UX and Customer Experience teams to improve in‑app experiences related to onboarding and product adoption.
Identify customer knowledge gaps and create training content to address them.
Gather customer feedback and analyze product usage data to inform improvements in training materials and content.
Qualifications   Customer‑facing experience with strong relationship‑building skills.
Excellent writing and editing skills (without relying entirely on AI).
Ability to simplify complex technical concepts into clear and engaging content.
Fast learner, adaptable to new technologies and processes.
Strong attention to detail and ability to iterate based on feedback.
Experience in instructional design, learning development, or enablement content creation, preferably in a B2B SaaS environment.
Proven ability to create learning materials, including writing, editing and localization.
Proficiency with LMS platforms and content creation tools.
Understanding of adult learning principles, micro‑learning and blended learning strategies.
Strong organizational and project management skills to manage multiple priorities.
Confidence delivering recorded training sessions with clear communication.
Self‑starter with initiative and ownership mindset.
Familiarity with AI‑assisted enablement tools.
Ability to identify gaps and proactively propose solutions.
Strong prioritization skills in a fast‑paced environment.
Fluent in English.

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