Customer Care Represantative; M​/F​/d

Puesto: Customer Care Represantative (M/F/d )
Job Function:
Supply Chain & Procurement

Location:

Madrid, ES, 28830
Work Location (for field-based positions):
Madrid, Madrid
Work Flexibility:
Hybrid
Job
About the Role  Karl Storz Iberia is currently searching for a Customer Representative based in Madrid. The main purpose is to manage day‑to‑day Customer Care activities, ensuring a high level of service for both internal and external stakeholders.
Mission  To manage day‑to‑day Customer Care activities, ensuring a high level of service for both internal and external stakeholders.

Key Responsibilities   Accurately and promptly process all incoming customer orders.
Handle and resolve customer inquiries related to orders, stock availability, deliveries, invoices, product information, repair/exchange processes, quotations, etc.
Manage customer complaints from receipt to resolution, following internal procedures and escalating product‑related complaints to the appropriate department.
Coordinate with the warehouse and purchasing departments to manage deliveries, returns, and stock movements.
Serve as the primary contact person for designated key accounts.
Maintain ongoing communication with the sales team regarding quotations, orders, product inquiries, and general customer feedback.
Process daily invoicing activities.
Execute billing corrections and customer returns in accordance with company policies and timelines.
Handle repair and exchange orders.
Participate in ad hoc projects and initiatives as required.
Essential Skills & Experience   Fluency in Spanish and English (written and spoken).
Previous experience in a fast‑paced customer service environment, ideally within a multinational or Med Tech setting.
Strong communication skills and a professional telephone manner.
Proactive, self‑motivated, and solution‑oriented ("can‑do" attitude).
Proven ability to work collaboratively in cross‑functional, multicultural teams.
High attention to detail and accuracy.
Your Benefits   Competitive salary
Performance bonus
Adaptable schedule
Home office
Digital Tools (Mobile phone, computer, tablet...)
Health insurance
Lunch vouchers and Kindergarten vouchers
Vehicle company / mileage (Depends on position)
Life and accident's insurance
Vacation days (24 days /year)
Travel subsidy:
For the use of public transport
Fitness center:
Access to a low-cost fitness center located directly in the building

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