Customer Service Representative - Enterprise Business

Puesto: Customer Service Representative - Enterprise Business )
In our ‘always on’ world, we believe it’s essential to have a genuine connection with the work you do.
Are you a proactive problem-solver with excellent interpersonal skills and a talent for managing customer relationships? Do you thrive in a fast-paced, environment? If so, we have the perfect opportunity for you!
The Customer Service Team supports the Enterprise Business segment and is the main customer liaison for their orders. This includes customer queries, and order intake issues, in a complex and exciting B2B environment.
How You’ll Help Us Connect the World  As a member of our dynamic team, you will play a crucial role in crafting the customer experience  forging positive relationships with both customers and internal teams, and delivering exceptional service that leaves a lasting impact.
As a Customer Service Representative, you will serve as a central figure, providing crucial support to our Business Segments and acting as the primary point of contact for customer orders. In this multifaceted role, you will handle customer queries, lead all aspects of order intake and management, and ensure the successful delivery of goods within a complex B2B environment. Your contribution will be instrumental in driving our go‑to‑market strategy, empowering our sales teams, and directly addressing customer needs through efficient query resolution and order management.
In this position, you will have the opportunity to deliver outstanding customer service, taking full ownership of resolving queries and meticulously managing customer orders from the initial sale all the way through to delivery and invoicing. By collaborating seamlessly with multiple functions, you will not only meet but exceed our customers’ expectations, ensuring their complete satisfaction.

Required Qualifications for Consideration   Previous experience in a data‑driven environment within a matrix and multinational organisation.
Spanish and English speaker mandatory.
Microsoft tools especially Excel knowledge.
You Will Excite Us If You Have   Experience in SAP, CRM, Salesforce.
Familiarity with Power BI, Advanced Excel, Power Apps, and automation tools is a plus.
Proficiency in other EMEA languages (Dutch, German, French, or Italian).

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