Customer Care ProfessionalB - German Speaking

Puesto: Customer Care ProfessionalB - German Speaking )
You Lead the Way. We’ve Got Your Back.
With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.
At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.
Join Team Amex and let's lead the way together.
How will you make an impact in this role?
Deliver world-class customer service, whilst responding to our Commercial Customers inquiries and concerns
Build meaningful relationships with our Customers through a consultative approach, understanding their current and future needs, providing first contact resolution and negotiating a positive outcome for the Customer and American Express
Meet and exceed quality goals, compliance regulations and productivity targets
Document necessary information, such as payment details, Customers change of details, change of address and travel notifications
Re-prioritize and adapt to an ever-changing environment

Minimum Qualifications   Highly proficient in German and English with strong verbal and written communication skills especially in a business context
Demonstrate personal excellence by remaining positive in difficult situations
Display a passion to serve by delivering outstanding service in every interaction with our Customers
The ability and resilience to work in a fast-paced and dynamic environment as well as multitask, using multiple systems and digital tools to service our Customers
Strong interpersonal, communication, verbal and written skills
Assertiveness to handle difficult conversations
Confidence to work in a virtual environment; role is hybrid

Preferred Qualifications   BTA and Corporate Product Knowledge an advantage
Excellent negotiation, influencing and resourcefulness skills
Critical, analytical and forward thinking with problem-solving skills, and strong attention to detail
We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life.
Benefits   Competitive base salaries
Bonus incentives

Support for financial-well-being and retirement
Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
Generous paid parental leave policies (depending on your location)
Free access to general on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program

Career development and training opportunities

#J-18808-Ljbffr